AMVETS Jobs

Senior Intake and Outreach Specialist

Denver, CO (http://maps.google.com/maps?q=1247+Santa+Fe+Denver+CO+USA+80204)

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Description

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**The Senior Intake and Outreach Specialist assists human service programs in meeting the needs of persons seeking assistance in the Supportive Services for Veteran Families (SSVF) program. Conducts initial assessment functions, screening for eligibility and making appropriate referrals for callers and walk-ins. Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the assigned program. Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders. This role assists the supervisor in managing day to day outreach for the team, training and onboarding new staff.

Essential Duties and Responsibilities

· Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.

· Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs.

· Maintains and updates a database of active community supports for the purpose of linking low income and/or homeless veteran households with available community resources.

· Acts as a community liaison for Volunteers of America, maintaining a caseload of community partner contacts and cultivating relationships with these contacts via phone calls, emails, meetings, site visits, and presentations throughout the year.

· Connects SSVF with new community partners for the purpose of offering supportive services to veteran households

· Conducts street outreach to inform eligible clients of services provided and conducts off-site screening with clients when needed

· Utilizes the models of Trauma-Informed Care and Housing First to guide engagement with existing and/or potential SSVF program participants.

· Attends community events and meetings as a representative of Volunteers of America.

· Provides administrative and programmatic support services for client service teams.

· Documents all outreach and eligibility screening activities through electronic logs.

· Collects pertinent statistics and prepares reports as required by supervisor and according to funding source guidelines.

· Assists with onboarding and training new SSVF staff when applicable, specifically training on outreach and screening.

· Performs other duties as assigned.

Supervisory Responsibilities

· N/A

Working Conditions and Physical Requirements

· Travel throughout the program’s service area is required on a regular basis

· Must be able to work in diverse and, at times, environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives

· Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work

· Full-Time or Part-Time as indicated in posting.

· Works hours vary depending upon program requirements but are typically scheduled around a 40 hour work week.

Location

Throughout program service area. VSS Field Offices located are in: Denver, Greeley, Fort Collins, Grand Junction, Durango, Alamosa, Pueblo, and Colorado Springs

Pay: $23.50-$25.50/hour

Benefits(eligibility is based on job type/status)

Vacation Time/Separate Sick Time

Paid Holidays/Floating Holidays/Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan/403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance/Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO/AA Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

Competencies

· Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

· Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

Minimum Qualifications of Position

· Bachelors degree or equivalent.

· 1 year of direct outreach experience with people experiencing homelessness or with Veterans

· Must possess a Colorado driver’s license and state-mandated automobile insurance.

· Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

· Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

· Proficient computer skills, to include proficiency with the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file sharing programs (Dropbox, Google Drive); and project management software (Asana)

· Proficient with Windows operating system.

Knowledge and Skills

· Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

· Ability to work and thrive within a diverse, multicultural team environment.

· Ability to take initiative and work independently.

· Ability to communicate effectively verbally and in writing.

· Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contactHR@VOAColorado.orgto begin the Interactive Process.

Salary Description

23.50-25.50