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Jones Lang LaSalle Senior Director, Operations in Denver, Colorado

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

How We support the Whole You: We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security. Benefits to eligible employees, include: 401(k) plan with matching company contributions Medical, Dental & Vision Care 6 weeks of paid parental leave at 100% of salary Paid Time Off and Company Holidays Location: Denver, CO in office 5 days a week What this job involves: The Sr. Director of Operations serves as a business partner and leader to the local Leasing business in JLL's Rocky Mountain Region (RMR). The position is located in Denver and also supports the Salt Lake City corporate office. The position will partner closely with the local Broker Leads, with specific oversight of the Operation Director and Sales Coordinators. This role reports to the Executive Director of Operations for the West and partners with other Sr. Directors throughout the region to help drive consistency and collaboration. This role involves streamlining processes, managing day-to-day operations, supporting business growth initiatives, and ensuring the firm's operational efficiency. We are seeking an experienced and strategic Senior Operations Director to lead and optimize the operational aspects of our Leasing business line. The successful candidate will play a crucial role in driving operational excellence, implementing best practices, and enhancing the overall efficiency of our brokerage services. This position will drive the development and execution of annual business plans and strategic initiatives helping to grow the business year over year. They will be the main contact for Finance, Human Resources, Research, Marketing and IT enabling programs that improve productivity and expand capacity at all levels in the market. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment. Key responsibilities Strategic Planning and Execution: Develop and implement strategic initiatives aligned with JLL's brokerage business goals Collaborate with senior leadership to set and achieve long-term objectives Identify opportunities for operational improvements and growth Operational Management: Oversee day-to-day operations of the brokerage business line Optimize processes to enhance productivity and service quality Implement and maintain operational policies and procedures Performance Management: Establish key performance indicators (KPIs) and monitor progress Analize operational data to identify trends and areas for improvement Establish broker business plans an track against progress Develop and implement strategies to enhance operational efficiency

Team Leadership: Lead, mentor, and develop a high-performing operations and brokerage team Work with leadership and recruiting/HR for hiring and onboarding of new team members Identify learning opportunities and provide training as needed Ensure alignment between Marketing, Research, Sales Enablement and Sales Coordinators) to provide best in class support to brokers Respon ible for overall corporate culture, reward & recognition programs, mentor programs, events, and employee engagement initiatives Manage marginal performers Technology and Innovation: Drive adoption and utilization of firm's sales enablement, business development and technology platforms Identify and implement innovative solutions to enhance service delivery Stay abreast of industry trends and best practices Financial Management: Manage operational budgets and resources effectively Identify cost-saving opportunities without compromising service quality Contribute to financial planning and forecasting processes Partner with Finance to ensure complete, accurate and timely reporting: Meet KPI metrics and margin targets Ensure AR over 60 days < 5% Closed transaction processing and invoicing Ensure regular review/updates of pipeline (WIP) Ensure compliance with Firm's, region and or local market specific policies, including... For full info follow application link.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic

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