Job Information
TEKsystems Customer Service Representative II in Deerfield, Illinois
Description
This position is responsible for managing all aspects of order fulfillment processes for multiple divisions including Medical Products, Renal and Advanced Surgical business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc).
-The Customer Specialist role is accountable for providing superior service to all external customers, patients, and team members.
-The position will handle exceptions as required along with general inquiries and correspondence for customers.
-This role will be responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer requests.
-This position will need to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
-The customer service role is responsible for documenting service failures that impact the customer and the organization.
-In this role, the specialist will need to work collaboratively with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, and other departments as needed.
-This position may need to assist customers with inquiries on how to set-up new accounts, documents service requirements, maintains other records, and prepares customer required reports.
-Other duties as assigned.
Skills & Qualifications
Must Haves:
-Effectively prioritize multiple tasks.
-Strong verbal and written communication skills are required.
-Expertise in working in the Microsoft applications and must have an aptitude for working in web based applications.
-Ability to work remotely using a high speed wired internet connection
-Demonstrate an ability to provide customers with superior service and a high level of satisfaction.
-Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills.
-JD Edwards system knowledge, a plus.
-Must be flexible to cover a shift during the customer service hours of operation which are 7:00 to 6:00 pm CT
Education and/or Experience:
-Bachelor’s degree is preferred.
-Ability to speak Spanish is an asset.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Deerfield,IL.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.