Job Information
TEKsystems Customer Care Specialist in Deerfield, Illinois
Compensation
Level 1 (Typically Months 1-2): $45,000 Base
Level 2 (Typically Months 3-6): $47,000 Base + $2,000 Bonus Potential
Level 3 (Typically Months 7+): Full Compensation Package
Base Salary: $50,000
Bonus potential: $8,000
Deferral Program Opportunity up to 15%
Description
Claims Specialists work one onone, via phone, with travelers who travel with and rely on mobility equipment. The traveler’s mobility equipment has been damaged by the airline, therefore, the CS functions as a case manager, handling each damage claim with the traveler from start to finish. CS’s work closely with technicians, airline
staff and the travelers to find a cost effective, efficient, and compassionate resolution.
A-Z white Glove Customer Service
Thinking outside the box
Situational customer care approach - Out of the box critical thinking skills to take care of the customers
40-50 customers at a given time (this is the total workload running)
Speak to customers every 2-3 days to provide great care
Manage your customers as you wish
Benefits:
Health benefits; earn after 90 days.
401K plan - 3% (after 1 year of employment)
Profit sharing - 5%/3,700
Medical Plan - company covers 75% of individuals and 25% of family/spouses.
PTO: 104 hours after converting. No wait and can use it for all your time off.
Office Perks:
Open floor plan
Large desks in own cubicle
2 kitchens stocked with snacks, coffee, water
outdoor rooftop (private)
office couches and massage chairs for relaxing
Located in the heart of Downtown Deerfield near many shops
3-minute walk from Metra Train Station - Milwaukee North line.
Hours:
Monday-Friday 8am-5pm
Skills & Qualifications:
1-2 years of work experience
Bachelor’s degree
Basic computer skills
Customer Service Skills
Nice Haves:
Previous case work exp
Must exude confidence over the telephone.
Excellent phone etiquette and organizational skills.
Soft Skills:
Empathy
Detail oriented
Reliable
Career focused
Empathy, honesty, dedication, integrity and compassion
Positive upbeat environment
Detailed, hands-on training
Continuing education
True team collaboration
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.