Job Information
BT Technical Management Professional in Debrecen, Hungary
Technical Management Professional
Job Req ID: 30934
Posting Date: 24 Apr 2024
Function: Business Services & Operations
Unit: Business
Location:
Debrecen, Hungary
Salary: Competitive
This position could be filled in Debrecen and Budapest.
Key responsibilities
Providing technical support for both internal and external clients.
Troubleshooting and identifying the root causes of incidents in cooperation with internal and external technical teams.
Providing technical resolution for incidents related to network issues (WAN, LAN, WLAN, SDWAN).
Maintaining incident tasks to ensure steps and outcome of technical investigation is fully documented.
Documenting and implementing incident technical resolution in accordance with agreed standards and processes.
Representing BT network support on troubleshooting calls with internal and external technical teams.
Keeping up to date with the latest development of communications technologies, in particular where related to Cisco
Providing training and consultancy where appropriate
Requirements
Soft skills
Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes while delivering a service
Working with a cooperative and positive attitude in a group setting to achieve common goals
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
Taking the responsibility and taking care of the consequences of making a decision
Professional skills
Minimum CCNP R&S equivalent knowledge
At least 2-3 years in tele/data communications environment
In depth understanding of WAN/LAN/WLAN/SDWAN technologies in Cisco environment
Knowledge of the following technologies and protocols: TCP/IP, TACACS, AAA, SNMP, Common file transfer protocols, ZBFW, NTP, FHRP, STP, Port Security, Common enterprise routing protocols
Juniper or knowledge of any other vendor is an advantage
Strong 2nd line experience is advantage
Language skills
- English on a fluent level
Please note, this is a pipeline requisition which may not cover a vacancy currently. The recruiter will contact the candidates once there is an open position.