AMVETS Jobs

The Assistant Night Manager is responsible for overseeing the hotel's night operations and ensuring guest satisfaction during the overnight shift. This position reports to the Hotel Services Manager and works closely with other departments to maintain a high level of service quality.

Duties and Responsibilities:

• Ensure the safety and security of the hotel guests and staff during the night shift.

• Assist with the check-in and check-out of guests, including handling any guest complaints or issues that may arise.

• Supervise and provide guidance to the night staff, including front desk agents, security personnel, and housekeeping staff.

• Ensure that all hotel departments are operating efficiently and effectively during the night shift.

• Prepare and distribute reports on occupancy rates, revenue, and other performance indicators.

• Assist with training new employees and maintaining a positive and productive work environment.

• Monitor and respond to guest reviews and feedback on various platforms.

• Assist with the preparation and execution of the night audit process.

• Ensure that all hotel policies and procedures are followed by staff and guests.

• Perform other duties as assigned by the Night Manager.

Qualifications:

• High school diploma or equivalent required. Bachelor's degree in hospitality management or a related field preferred.

• 2+ years of experience in hotel operations, with at least 1 year in a supervisory role.

• Strong leadership and interpersonal skills.

• Ability to work independently and make decisions under pressure.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office and hotel management software.

• Ability to work overnight shifts, weekends, and holidays as needed.

The Assistant Night Manager plays a crucial role in ensuring that the hotel runs smoothly and guests have a positive experience during their stay.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.