Job Information
CBRE VP, HR Services & Transformation - Americas in Dallas, Texas
VP, HR Services & Transformation - Americas
Job ID
209146
Posted
19-Mar-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Dallas - Texas - United States of America
About the Role:
The Americas People Ops Transformation Leader will be responsible for defining strategy and implementing a new service center to support the Americas Region. This role will focus on developing a service catalog, establishing a tiered service delivery model, and use technology to increase the scope and scale of the current service center, driving continuous improvement. The ideal candidate will have extensive experience in customer service and HR operations transformation.
Key Responsibilities:
Strategic Vision and Planning: Develop and execute a comprehensive strategy for the new service center, aligned with business objectives. Identify areas for improvement, process optimization, and technology adoption.
Service Catalog Development: Create and maintain a detailed service catalog that outlines the services provided.
Tiered Service Delivery Model: Implement and manage a tiered service delivery model to efficiently triage HR support requests. Ensure issues are resolved at the appropriate level, from self-service and automated solutions for common inquiries to specialized support for complex cases.
Case Management: Oversee the implementation of a robust case management system to track and manage HR support requests. Ensure timely resolution and high-quality service delivery.
Continuous Improvement: Drive continuous improvement initiatives by analyzing performance metrics, identifying areas for enhancement, and implementing process improvements.
Stakeholder Management: Communicate the transformation plan and objectives clearly to key stakeholders across the organization. Build consensus and address concerns regarding the change management process.
Team Leadership and Development: Assemble and lead a high-performing team of HR shared services professionals. Provide coaching, training, and development opportunities to ensure team members possess the necessary skills to deliver excellent customer service.
Performance Management: Manage the service center performance with clear KPIs to ensure quality. Track key performance metrics and analyze data to identify areas for further improvement.
What You'll Need:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
10+ years of experience in HR, with at least 5 years in a leadership role within HR Shared Services.
Bachelor's degree in related field.
Proven experience in managing global HR operations and leading large-scale HR operations transformation.
Strong background in customer service, with a focus on delivering high-quality support and enhancing the employee experience.
Proficiency in HR technology and systems, including HRIS, case management systems, knowledge management and self-service tools.
Excellent communication and interpersonal skills to effectively collaborate with diverse People areas and business stakeholders.
Expertise in process improvement methodologies like Lean Six Sigma.
Why CBRE?
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.
Our culture is built on our RISE (http://https//www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.
Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)