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Texas Health Resources Hospitality Representative - Hotel in Dallas, Texas

Hospitality Representative - Hotel

Fast-paced, high volume Hotel department is looking for top skilled Hospitality Representatives . Is that you?

Work location: Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231

Work hours: PRN - 7 a.m. to 7 p.m. every other weekend, 24 hours a pay period

Hotel Department highlights:

  • Great opportunity as an entry level position for anyone wanting their foot in the door.

  • Team oriented environment.

  • Work-family balance.

Here’s What You Need

  • H.S. Diploma or Equivalent required

  • No experience required

  • At least 5 years of customer service skills preferred

  • Previous hotel experience is a plus

  • Good communication and organizational skills work as a member of a team, be courteous

What You Will Do

Guest House Representative

  • Make reservations ensuring all pertinent information is contained in the reservation notes.

  • Make reservations at other area hotels as requested, when the hotel is full.

  • Demonstrate good telephone etiquette and listening skills when interacting with guests.

  • Check guests in and out.

  • Take payments.

  • Assist/escort guests by helping them downstairs if they are checking out with their luggage.

  • Prepare welcome packets; print welcome letters and make keys for arrivals

  • Prepare Thank you notes for departures.

  • Print 0 balance bills for guests at night.

  • Ensure guests are assigned to requested room type

  • Assist/escort guests by helping them downstairs for surgery

  • Address guest issues escalating to manager when necessary

  • Run daily census report and provide it to EVS supervisors, engineering and hospital operators.

  • Run daily management, housekeeping and volunteer reports including Kem Tex spreadsheet.

  • When requested, provide training to new staff on daily management reports, check requests, Advance purchase orders and ordering kitchen or hotel supplies.

  • Process check requests

  • Enter purchase orders into Advance

  • Submit work orders for maintenance or repair work.

  • Check mail

  • Order food trays for cosmetic surgery patients.

  • Maintain confidentiality of guest information

  • Ensure kitchen area is clean and stocked with condiments.

  • Order supplies for kitchen, room amenities, LL surgery waiting room

  • Work collaboratively with other departments and physician practices.

  • Maintain the appearance of the hotel lobby and desk ensuring the area is uncluttered.

  • Lock all cabinets and make sure everything is secure before leaving.

  • Performs other work as requested that is reasonably related to the employee's position, qualifications, and competencies.

Guest Relations

  • Demonstrate excellent customer service and compassion towards guests and/or patients.

  • Work in lobby to help surgery patients and/or guests get to the correct destination.

  • Greet patients and visitors to the hotel and/or hospital.

  • Assist with obtaining wheelchairs when needed.

  • Manage deluxe suite cards

  • Visit patients whose families are staying in the Guest House.

  • Volunteer reports.

  • Responsible for LL Surgery waiting room.

  • Responsible for breakfast bar for Guest House and Sleep Medicine Institute.

  • Check rooms to ensure guest comfort and safety.

  • Assist physicians utilizing the physician lounge.

Additional perks of being a Texas Health Hospitality Representative

  • Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

  • A supportive, team environment with outstanding opportunities for growth.

  • Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.

  • Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

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Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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