Job Information
Centre Technologies Field Services - Deskside Support Technician in Dallas, Texas
We are excited to announce we are expanding and looking to grow our team with a new Field Services - Deskside Support Technician!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Employee Benefits:
Paid Time Off, and Paid Holidays
Medical, Dental, Vision, and 401(k) with employer match contributions
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks, and other duties as assigned.
This role is located in Rockwall, TX and has required travel to and from Greenville, TX on a weekly basis. Reliable transportation is required as there are specific travel requirements in support of multiple locations.
To be considered for this position, please complete the 3–5-minute behavior assessment:
Centre Technologies Online Assessment (https://assessment.predictiveindex.com/FaT/e267d54e-7b55-4e31-81cf-a8297b557782?type=candidateba)
Education/Experience/Certifications
2+ years of experience in an IT-related study or field
Direct end user support experience required
Install, setup, and troubleshoot PC and hardware-related issues
Travel to multiple locations to troubleshoot issues and diagnose problems
Excellent time management and documentation skills
Experience logging tickets and documentation in a Ticketing System
Must collaborate with others and work well independently and as part of a team
Must possess basic knowledge and experience with:
Windows OS 10/11
Microsoft Office Suite of products, M365 (Outlook, Teams, Word, Excel, etc.)
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
Experience installing, updating, and troubleshooting applications and related issues
Understanding of basic Networking concepts and troubleshooting
Understanding of Application, Desktop, and Server Virtualization
Understanding of Desktop Deployment / Imaging
Bachelor’s Degree a plus
Desired Experience/Certifications
Certifications
CompTIA A+ Certification a plus
MDAA, MCSA
Windows Server 2012/ 2016/ 2019/ 2022/ 2025
Microsoft Office 365 Admin Portal
Understanding of File Permissions (NTFS & Sharing)
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