Job Information
Mediacom Communications Supervisor, Front Counter (Non-Retail) in Dagsboro, Delaware
This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1300916
Position Overview:
Responsible for enhancing and monitoring the performance of Front Counter Customer Service Representatives and Quality Assurance positions.
Position Responsibilities:
- Assist CSSRs in determining the resolution of all customer situations.
- Establish and communicate goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives.
- Plan and organize work flow of CSSRs.
- Train and evaluate employees to help improve performance and productivity in sales and customer service.
- Assist in the training of new CSSRs through an on-the-job-training program.
- Assist with check for errors reports on Cash handling statistics by collecting appropriate data.
- Establish and communicate goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives.
- Track and analyze individual and departmental performance to maximize production.
- Respond to customer inquiries/complaints, and ensure that appropriate action is taken including follow up with customers and staff.
- Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
- Regular attendance required.
- Other duties as assigned.