CVS Health Call Center Representative - Bi-lingual in Cumberland, Rhode Island
CVS Health has an exciting new opportunity in Cumberland, RI for a Bilingual Customer Care Representative. The Customer Care Contact Center is actively hiring service focused professionals fielding inbound contacts from our Digital (Website, App, etc) customers. You will be responsible for incoming customer contact across all channels including phone, email and online chat. In the this position, you will use your proficiency with all CVS online, mobile and social media platforms to drive digital adoption and serve as a customer advocate for CVS.com, Prescription Management, CarePass Program and CVS Photo support needs. You will work in a team environment, take ownership for solving customer issues, and help customers navigate CVS’s digital platforms, with the ultimate focus on customer satisfaction. This is a work from home position which will require you to work remotely. The schedule for this position is 10:30am – 7:00pm. Due to COVID, our hours of operation have temporarily been reduced. If we lift our COVID policy, the candidate must be flexible to cover hours of operation as business needs, in the event where hours are adjusted to later in the evening. We are seeking someone interested in working remote Monday through Friday, with rotating weekends.We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays
• 1+ years of experience in a Customer Service position• Must be Bilingual in Spanish and English both verbal and written.• Must be able to work remote and meet all work from home requirements (privacy, internet, etc).
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
• Experience in a call center environment in a retail or healthcare setting• Experience collaborating with external vendors
Verifiable high school diploma/GED; or equivalent experience.
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.