Job Information
Vitu Account Manager in Culpeper, Virginia
Vitu
Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations — all on one platform. We are actively seeking an Account Executive/Customer Support Rep for a full-time position in Virginia.
Position Overview
The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. For this role, you must reside in the state of VA to oversee the Northern Virginia area.
Responsibilities
Meet with dealership staff to review the process and procedures pertaining to their title and registration process.
Maintain a strong business relationship with key dealership personnel.
Assist with the installation of the program.
Train dealership personnel on the Vitu portal.
Provide support via phone, chat, and email as needed.
Answer dealership questions regarding title and registration and DMV processing.
Deliver exceptional customer service and support by being responsive and proactive to customer needs.
Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
Qualifications
Must be able to deliver a high level of customer service
Requires an individual with excellent communication and training skills.
Troubleshooting and problem-solving skills are a must.
Must have excellent follow-up skills.
Strong writing skills and attention to detail.
Familiarity with various DMS systems is preferred.
A clean driving record is required.
Excellent time management skills
Ability to work either on a team or independently, with minimal supervision
Experience
Dealership and/or DMV experience is preferred.
Experience with Virginia vehicle title and registration.
Knowledge of Virginia state rules and regulations regarding title and registration.
Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
Frequent automotive travel is required up to 200 miles.
Benefits and Perks
Family-friendly flexibility
Generous health benefits
Dental and vision insurance
Paid leave and holidays
Competitive salaries
Casual work environment
Tuition Assistance
Life Insurance and 401K
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