Job Information
Robert Half Help Desk Analyst I in Cromwell, Connecticut
Description We are offering a contract employment opportunity for a Help Desk Analyst I based in CROMWELL, Connecticut. This role involves system administration tasks and end user support for a leading telecom provider. The successful candidate will be responsible for system maintenance, administration, and the provision of technical assistance to end-users.
Responsibilities:
• Administer, configure, and maintain servers, networks, and IT infrastructure.
• Implement cybersecurity measures to ensure systems operate reliably.
• Provide technical support to end-users, resolving hardware and software issues promptly.
• Assist in troubleshooting and problem resolution for IT-related concerns.
• Collaborate with Managed Service Provider to monitor network performance and optimize configurations for seamless operation.
• Implement and manage security measures to safeguard against unauthorized access.
• Develop and implement backup and recovery strategies for critical systems and data.
• Install, configure, and update software applications to meet organizational needs.
• Support audio-video conferencing and ensure seamless operation for virtual meetings.
• Work closely with other departments to plan and implement system upgrades and enhancements.
• Create and maintain comprehensive documentation for system configurations, processes, and procedures.
• Offer on-call support to resolve system downtime and other critical incidents. Requirements • The candidate should have a minimum of 1 year of experience in a similar role
• Proficiency in System Administration is required
• The candidate must possess excellent problem-solving skills
• Strong communication and interpersonal skills are essential
• The candidate should be well-versed with various help desk software
• Knowledge of network protocols and processes is needed
• The candidate should have the ability to handle multiple tasks and prioritize them
• Experience in customer service would be advantageous
• The candidate must have the ability to work in a team as well as independently
• Flexibility to work in shifts would be a plus
• The candidate should have a strong technical aptitude and be able to learn new technologies quickly
• An associate's or bachelor's degree in Information Technology or a related field is preferred. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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