Job Information
RESOURCE MANAGEMENT CONCEPTS, INC Service Delivery Lead in Crane, Indiana
Service Delivery Lead
Location Crane, IN
Requisition # 2327
Division Information Technology
Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=RESOMANA&cws=37&rid=2327)
Job Description
IT Service Delivery Lead
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
RMC is hiring an IT Service Delivery Lead to support NSWC Crane. The ideal candidate will have a variety of experience providing Information Assurance and Cybersecurity solutions for customers across the DoD.
Job Details:
• The Service Delivery Lead will be responsible for leading the ACTR Team, which includes staff oversight and management, schedule management, ticket tracking, assignment of tasks, and task follow-up.
• Provides support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, upcoming mobile device refresh, SIPR Kiosk Refresh, and facility SIPR capability expansion.
• Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI Hardware requests, and mobile device requests.
• Provides support issuing, configuring, and troubleshooting government-issued iPhones and mobile devices; configure mobile access to NMCI email
• Responds to requests for assistance, troubleshoots problems and advises on the appropriate action
• Maintains logs and other documentation for analyses.
• Provides support with Flank Speed questions and troubleshoots problems
• Delegate tasks and set deadlines
• Oversee day to day operations
• Monitor team performance and report on metrics
Required Experience:
• Five (5) years of full-time professional experience leading Service Desk, Service Delivery, or Tier 1-2 Technical Teams
• CompTIA Security + or equivalent
• Active Secret Clearance
Preferred/Desired Skills:
• Computing Environment Certification
• Microsoft 365 experience is preferred; Flank Speed experience
• Mobile device experience
• Asset Management experience
• Tier 1 helpdesk experience
RMC employees may be subject to current COVID protocol requirements in order to access government facilities.
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