AMVETS Jobs

Purpose Assists the service manager in maintaining accurate and on-time reports and records relative to the service department s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them. Responsibilities ? Fields internal and external customer inquiries to the Service Department ? Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced ? Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager ? Updates customer profiles using equipment, hours, or other information from the customer work order ? Maintains service accessories and supplies and prepares replacement orders ? May prepare Service Technician labor performance, productivity, and efficiency reports ? May process warranty and/or product improvement claims including the computation of charges, submission and follow-up ? May participate in Service Training programs required for the development of skills and knowledge ? Maintains a clean work area and performs work in a neat and orderly fashion ? Follows all safety rules and regulations in performing work assignments ? Maintains knowledge of major brands and competitive products Experience, Education, Skills and Knowledge ? Experience working in a service department ? Experience with basic accounting practices ? Experience with basic computer functions ? Experience working cooperatively in a team environment ? Experience communicating effectively ? High School Diploma, GED, or equivalent experience required; Associate degree preferred