Job Information
Proofpoint Community Manager, Cybersecurity Academy in Cork, Ireland
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Company Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks.
Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
About This Role
We are looking for an experienced online Community leader to help us accelerate and optimize our Proofpoint training and certification community. The Community Manager, Cybersecurity Academy will moderate Proofpoint’s online education forums, monitoring and moderating user-generated content to ensure that the online community is maintained as an effective education services forum, promoting engagement, knowledge sharing, and program participation. You will develop strong relationships with contributing customers and internal community members to promote active community engagement, and exchange of ideas and knowledge. The Community Manager will be an active member of Proofpoint’s Customer Success organization, working across CS, Marketing, and Sales teams to identify new and innovative ways to grow community participation, and intentionally craft a positive and productive learning community experience for our customers, partners, and prospects. Our goal is to build and support a whole generation of lifelong Proofpoint learners.
Responsibilities
Cybersecurity Academy Community Relationships
Curate an ongoing series of events designed to promote community engagement, study, and achievement focused on technical certification
Connect the right people to create dynamic and valuable conversations between community members
Reach out to new members and welcome them to the community. Give them the tools to be successful.
Recognize and reward excellent user behavior.
Join in conversations with students – customers, partners, employees and prospects
Incentivise advocacy of Proofpoint training through gamification and recognition
Develop and promote discounts & incentives for users through community forms & marketing
Create graduated or tiered levels of access to rewards/incentives, contingent on support of content development efforts
Intimately understand the dynamics, needs and priorities of the community members and be able to communicate those needs to internal stakeholders.
Become a key connector into content to ensure issue resolution and partnership with strategic users
Engage with engineering and content team to recommend feature enhancements to products based on user feedback
Cybersecurity Academy Community Moderation
Moderate the community using the code of conduct and terms of use policies.
Monitor discussions and appropriately respond in a timely fashion, or ensure relevant responders are engaged to respond.
Alert appropriate staff as issues arise and work with staff to resolve issues.
Maintain a list of Knowledge Experts and who can be reached quickly to respond to specific questions.
Network with community members and identify community advocates.
Work behind the scenes to ensure engagement.
Intuitively recognize and respond immediately to destructive content and community behaviors.
Cultivate brand recognition for Proofpoint
Create user-centric strategies to increase engagement
Leverage data to measure engagement/feedback and satisfaction with Proofpoints products & enablement
Reporting
Monitor community trends and be the voice of the customer to internal teams. Advise on potential opportunities or risks.
Use metrics and analysis to tell a story and suggest actionable responses.
Content Management
Contribute to and maintain an updated editorial calendar.
Review and post user-created content.
Create written and visual content to engage community members.
Be the voice of the customer in internal communications.
Requirements
Online community management experience, preferably in cyber-security related environment.
Ability to successfully navigate various technologies and adapt to an ever-changing environment.
Willing to dive in and do whatever it takes to get the job done.
Great written and verbal communication skills mandatory. Preference given to also having strong visual design skills.
Organized, ability to remain calm in the face of stress and crisis, and collaborative.
Why Proofpoint
Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products.
We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
#LI-AB1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
To view additional awards, please visit www.proofpoint.com/us/news#awards
Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.
We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.
Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.
We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.