Job Information
Copper Mountain Resort Central Reservations Supervisor in Copper Mountain, Colorado
Job Title: Central Reservations Supervisor
Job Status: Year Round Full Time
Compensation and Benefits:
Compensation: Proposed hiring rate of $2,115.38 to $2,276.92+ biweekly amount, actual pay will be adjusted based on experience. Commission will be in addition to salaried wages, actual results will vary by individual; commission details provided during interview. Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
Job Summary:
The Copper Mountain Central Reservations Department is an excellent place to learn about Copper Mountain and the rest of the Powdr family. Central Reservations is an inbound, multi-million dollar revenue-generating operation. The Central Reservations environment fosters team play, a healthy sales culture, excellent guest service, and a dedication to grow the business and its employees.
The Supervisor is an integral part of reservations, lodging management and other resort operational teams. In addition to hiring, training, and coaching staff, the Supervisor assures the completion and effectiveness of reservations, sales, and guest service for all market segments. This is achieved via strategic scheduling, continued education, budgeting, and implementation of new processes and systems.
The Supervisor promotes employee growth and opportunities, holds direct report meetings, fosters a sales culture, is a mentor, handles and resolves all employee issues, and is a positive influence while holding staff accountable to performance.
The Supervisor participates in all necessary and required meetings, completes all relevant tasks, and relays pertinent information. The Supervisor acts as a leader and has ownership to not only their direct team but also to all members of the office to meet expectations. At all times the Supervisor is focused on continuous improvement, with the goal of better guest service and increased revenues.
Basic Requirements:
Applicant must be able to speak and pronounce the English language, free from error, on a consistent basis. Must be able to sit for long periods of time. Must be able to lift and carry items up to 50 lbs. Preferred Experience and Special Skills:
System knowledge of the following is preferred: Visual One (V1), Resort Technology Partners (RTP One) and Inntopia. Basic Excel knowledge required. Crystal Report writing skills preferred. Keyboard skills are necessary. Previous sales, call center and employee supervision experience is extremely helpful. Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act. College degree is preferred.
POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment. This will be posted for a minimum of 3 days or until the position is filled.
Can you see yourself here- Apply now!