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Job Information

Ohio State University Vet Customer Svcs Spec-Lead in Columbus, Ohio

Department: VTH-Small Animal Reception

Summary of Duties:

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for an opening as a Veterinary Customer Service Specialist-Shift Lead with the Small Animal Reception team. This position is a full-time opening (40 hours/week) on second shift with rotating weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidate will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues and assisting with training and managing staffing issues; monitoring and providing feedback on employee performance and handling basic front-line customer issues during their scheduled shifts. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned.

Additional Information for Applicants::

Other Job Requirements: Standing for long periods of time, Exposure to animal dander and/or zoonotic diseases, Exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste, Requires weekend, nights, and/or holiday hours.

Required Qualifications:

High School Diploma or GED; two years of customer service, insurance verification, and/or veterinary practice customer services including analyzing and interpreting information for the best outcome; previous experience handling cash, processing credit card payments, and reconciliation; able to work in a self‐directed manner while interacting with consumers, visitors, clinicians, technicians, and all other medical center faculty and staff; experience with medical records systems and/or basic understanding of computers and related peripheral equipment; minimal previous leadership experience required. Requires a credit and background check.

Desired Qualifications:

Five years of experience in a customer services, healthcare or veterinary care environment; veterinary healthcare customer experience with customers, visitors, clinicians, technicians, and all other medical center faculty and staff; experience in analyzing and interpreting information; experience with electronic medical records systems and/or at least experience operating computers.

Target Salary: $15.00 - $17.52 Hourly

Job Category: Civil Service

Job Appointment (FTE%):

100.0

The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.

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