Job Information
TTEC Temp - Senior Project Manager in Columbus, Ohio
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Temp Senior Principal, Project Manager working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing
Looking for an opportunity to implement functional support throughout the Project. In this role you will be responsible for project management and implementation (including IT) activities related to the terms of the SOW and expectations in the Operations Guide. This position must hold knowledge of all functional areas across the ramp. You will have the authority and understanding to engage and navigate the organization. This role must have the breadth and depth of understanding and engagement and needs to hold authority to hold functions accountable and avoid departmental silos.
You'll report to the Executive Director of Operations. You'll contribute to the success of the business and your team through your efforts on complex projects and ensuring your project teams are set for success.
During a Typical Day, You’ll
Provide strategic guidance and functional responsibilities as you lead a project team
Ensure project requirements and scope are clearly defined as you identify and support the deployment and achievement of department and corporate strategy and goals
Communicate project progress to ensure quality deployment is completed on time and within budget
Lead department enhancement plans and deploy new procedures among teams
Partner with our teams, senior executive-level partners, and external clients to support the pursuit of new and expanding business opportunities through the deployment of strategy, planning, and design
Other responsibilities such as facilitating meetings, leading multiple department-level procedure refinements, and more
What You Bring to the Role
Sales management experience - driving sales performance, being able to create and provide tactical solutions to overcome performance and staffing objectives (This is key role Mar- Dec)
Healthcare experience
Ability to uptrain agents using Client Training
Excellent understanding and working knowledge of all applicable functions within the Vendors organization, including IT management, infrastructure, process, and system knowledge
Excellent communication and project management skills, with the ability and urgency to influence and negotiate action
Subject matter expert within the functions of the Vendor
Strong ability to represent progress of implementation and influence to represent these contracted Services
What You Can Expect
An annual incentive program
Medical, dental, and vision
Tax-advantaged healthcare account
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Visit our benefits website for more information.
The anticipated range is $65,000-$70,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
Title: Temp - Senior Project Manager
Location: CO-Englewood
Requisition ID: 042A7
Other Locations: United States