Job Information
ASM Global Public Safety Supervisor in Columbus, Ohio
Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create a never-forgetting experience for our guests! When joining our team, you will also gain access to DAY ONE medical, dental, vision benefits alongside with a whole slew of voluntary benefits such as disability, accident, pre-paid legal, critical illness, company matched 401k and so much more. Did I mention, FREE DOWNTOWN PARKING and FREE EMPLOYEE MEALS each shift? Vacation, Sick, Holiday, and Personal Days too! Let’s not forget our completely awesome employee events each year!
*Some benefits may be available only be available in a full-time status, but lots of perks for part-time team members too!
Position Summary
Participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 5 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet Guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security. As the “eyes and ears” of the campus, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are required to oversee the daily Shift operations of the Public Safety Department. You will be tasked with supervising 3 or more Public Safety Officers/Public Safety Event Staff. You are on the “front line” and will experience the excitement and energy each event. Assists in event related activity as required.
Essential Functions
Greet guests as they enter and leave the facilities
Answer questions; resolve complaints, and give directions
Enforce venue policies and procedures
Report suspicious activity and violations of campus policy
Respond to guest conflicts, medical situations, and other incidents
Provide crowd management and assist with crowd movement
Secure locations and prohibit access to unauthorized individuals
Challenge unauthorized personnel in restricted areas
Follow established code of conduct and safety procedures
Provide exceptional service to all patrons
Perform regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
Complete detailed reports on activity during shift
Complete Written Incident reports
Verify reports are completed
Input door schedule into magnetic door lock program
Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
Operate and monitor computerized fire alarm system and surveillance camera
Operate company vehicle to transports employees or patrons around campus
Take appropriate action in the event of an emergency
Maintain daily shift schedules and posts
Assign shift duties to Public Safety Officer/Public Safety Event Staff
Supervise Public Safety Officer and Public Safety Event Staff
Report incident to Public Safety Management for follow-up
Maintain a proactive and positive attitude
Attend campus meetings in the absence of Public Safety Management
Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed.
Must feel comfortable when around large groups or speaking to a guest, as needed
Understands the importance of providing customer service and in understanding of “The Magic is in the Details”
All other duties and responsibilities as assigned
Knowledge
Public Safety/Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background.
Job Requirements
(Some may not be required, but preferred)
Surveillance (CCTV) Skills, preferred but not required
Working knowledge of Security and Public Safety functions
Customer Service Techniques
Fire Alarm System
Basic Knowledge of Microsoft Office Applications
Must be able to use a Two-Way radio at all times
Must maintain a professional appearance at all times.
Must be able to keep information confidential
Valid State driver’s License with no more than 4 points
Must be able to pass pre-employment Background check, as well as random checks during employment
Must be able to pass Pre-Employment drug test as well as random drug testing during employment
Required upon hire or within 120 days of hire if not certified
NIMS ICS 100
NIMS ICS 200
NIMS ICS 700
NIMS ICS 800
NIMS ICS 15
CPR, First Aid, AED (maintain through employment)
Experience
Minimum 1 year experience in Public Safety field
Minimum 2 year supervisory/field training supervisor experience in Public Safety field
Skills/Aptitudes
Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.
Working Conditions
May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.
To Apply
Apply at- www.columbusconventions.com/employment (http://https/columbusconventions.com/employment/)
Hannah Raines
ASM‐Greater Columbus Convention Center
400 N. High Street
Columbus, Ohio 43215
Applicants that need reasonable accommodations to complete the application process may contact 614.827.260
ASM Global is an equal opportunity employer. It is the policy of ASM Global to prohibit discrimination and harassment of any type and to afford equal employment opportunities to Team Members and applicants, without regard to race, color, religion, sex, national origin, ancestry, age, disability, genetic information, gender identity, gender expression, veteran status, pregnancy, parental status, sexual orientation, military status, protected veteran status, or any other protected class. ASM Global will take action to employ, advance in employment and treat qualified Veterans and disabled Veterans without discrimination in all employment practices.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.