Job Information
Morley Proactive Customer Recall Agent (Remote - Ohio) in Columbus, Ohio
About the Role
Location: Remote – Ohio residents
Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you!
Pay Transparency
This position starts at $13 per hour.
What to Expect
You’ll reach out to vehicle owners to let them know about a vehicle safety recall. You’ll also connect with dealerships to make an appointment for customers to have the issue fixed.
Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn’t cause them problems down the road.
Why apply:
Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development and growth opportunities
You need:
Communication skills
Willingness to learn
High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won’t work for this role)
See Skills for Success below
Tasks:
Provide excellent customer service, representing a major domestic auto manufacturer
Make outbound calls and emails to customers and dealerships
Help with team projects
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
Telephone skills
Computer navigation and typing skills
Conversation skills (able to have discussions and problem solve)
Excellent interpersonal and organizational skills
Able to learn and adapt
Strong attention to detail
Have a solid work ethic and an ability to meet deadlines
Eligibility Requirements
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
High school diploma or equivalent
Available to work shifts within the center's hours of operation:
Monday to Friday
9 a.m. - 9 p.m. Eastern time
No weekends!
Must be able to stick to the schedule reliably, as some queues are time sensitive
Able to remain at your desk for long periods of time
Remote Work Requirements
Ohio resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Join Our Morley Family
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
Teladoc: 24/7 online access to doctors
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork .
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa .
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy .