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American National Red Cross Manager, Salesforce QA & Testing Lead (work from home) in Columbus, Ohio

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: The Manager, Salesforce QA & Testing Lead role will be responsible for ensuring quality releases are delivered in a timely manner to internal Red Cross customers, specifically Training Services. This position manages a small, dedicated team of Salesforce QA engineers and testers, and will be responsible for establishing test automation best practices and the configuration of automated test infrastructure that will allow the team to regression test enhancements and bug fixes with a high degree of confidence and quality. The Manager, Salesforce QA & Testing Lead will work with the team to build a library of test automation for various Salesforce instances using off-the-shelf ALM and CI (automation) toolsets. The QA team is responsible for delivering stable, tested code/configuration to production during release windows every sprint. This role requires careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated. You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home with a preference to work an East Coast schedule. (Core Working Hours 9:00am-5:00pm Eastern) WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): * Manage the Salesforce QA team to define test strategies, tasks, estimates and testing execution to meet stakeholder requirements. * Act as project leader and instruct and check the work of test engineering staff. * Develop, implement, maintain, and enhance test plans, test scripts and test methodologies to ensure compliance with system specifications. * Perform in-depth and detailed investigations into data quality issues to discover the source of problematic data, and then suggest and develop solutions to improve/correct the data and reduce or eliminate the source of error. * Maintain contact with outside vendors and 3rd party consultants

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