AMVETS Jobs

General Information Job Title: Customer Care Center Representative Location: 1130 North Circle Drive, Colorado Springs CO 80909 Employee Type: Non-Exempt Full-Time Hiring Pay Range: $19.50 - $22.50 per hour The hiring pay range for this position includes an additional $2.00 per hour Premium Pay added to your base pay. Only applicable while working in the Customer Care Center.

This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program. ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the diffe

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

Health & Wellness Benefits (Subject to Eligibility Requirements) Minimum 4 Weeks of Paid Time Off (PTO) 11 Paid Holidays Medical, Dental, and Vision Insurance Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts Company provided Life, AD&D, and Disability Insurance with supplementation options 401(k) plan with discretionary company match and profit sharing Discretionary annual bonus and employee referral incentives Employee Assistance Program (EAP) Tuition Reimbursement Program Spanish Communication Assistant Program Incentive Employee banking products

Summary As a Customer Care Center Representative for ANB Bank, you will provide client service to respond to questions/concerns and assist through resolution of various issues. Facilitate product acquisition through various channels of the Bank (e.g. phone, e-mail, online-chat, and internet). Gather information and close on product sales demonstrating intermediate skills and knowledge of ANB Bank products and benefits. Identify customer events to provide solutions on products and close on product sales that meet the customer's needs and facilitate the customer's financial security through relationship sales. Empathize with customers and provide offers & solutions to make it easy for customers to acquire an ANB Bank product. Live the brand - We are a Bank like no other, expect more.

Essential Duties and Responsibilities Answer incoming telephone calls and assist customers with account inquiries, research requests and other account maintenance. Respond to customer needs and priorities; establish effective working relationships with customers; identify and take appropriate action to meet customer needs. Acquires and demonstrates proficiency in applying intermediate referral skills and relationship building with customers by understanding life events and learning the multiple company product opportunities. Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation. Acquires and demonstrates proficiency in applying intermediate knowledge of products, services, and processes. Orders and Reorders checks and ATM/Debit Cards. Provide customers with information on consumer basic deposit accounts, rates, service charges, restrictions and other relevant account information. May interview retail loan applicants to determine their needs and advises them of various credit products. Requests specific information necessary for loan underwriting. Process a variety of mail requests and complete maintenance as required. Perform backroom functions necessary to ensure the ongoing integrity of the deposit system. Provide support to other Customer Care Center Repres ntatives, as needed. Cross train in all Customer Care Center responsibilities. Delivers quality of service as defined by department standards. Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the posit Other duties may be assigned.

Preferred Education and/or Experience 2+ years of banking experience or call center/customer service experience; or equivalent combination of education and experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: (40 hours per week) Monday - Friday, 7:00am - 5:00pm or 8:00am - 6:00pm and rotating Saturday 8:00am - 12:00pm (schedule may

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disability / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran