Job Information
Cognizant Jr. Online Analyst - CM in Coimbatore, India
Job Summary
Experience in Outbound or Inbound is must
MS Office Knowledge
Flexibility to work in different shifts
Should be a good team player
Good written and verbal Communication skills
Responsibilities
Experience in Outbound or Inbound is must
MS Office Knowledge
Flexibility to work in different shifts
Should be a good team player
Good written and verbal Communication skills
Graduates except BE BTech BCA MCA MBAMSc Undergraduates with relevant experience will be considered Manage inboundoutbound calls from clients in the US
Experience in B2B Collections
Manage initial dispute resolution process escalate unresolved disputes to appropriate teams for resolution
Create manage tickets for various activities such as refund and reapplication etc
Deactivation and Reactivation of accounts
Work on declined credit cards ACHS for all customers
Maintain Client Relationship
Excellent interpersonal skills 6 months to 2 Year of Experience in Voice will be preferred
BCOMBBMBSCBA PUC6 Months of Relevant Experience
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.