Job Information
Emerson Service Delivery Process Alignment & Communications Manager in CLUJ NAPOCA, Romania
As the Manager IT, Service Delivery and Operations Processes Alignment and Communications you will be responsible for driving global excellence and consistency for all processes required and performed by the IT Service Delivery and Operations organization. The goal is to drive harmonization of the performance by promoting the right processes in all aspects of the team's work.
This role also includes all the communications required by and from the IT Service Delivery and Operations (IT SD&O) organization, targeting our consumers (Business Units and Corporate entities) and our internal IT Service Delivery and Operations organization members.
In This Role, Your Responsibilities Will Be:
To grow a proven Process Management framework, including visualization of all required processes together with accurate status on the development achievement progress.
To proactively collaborate with relevant process owners and subject matter authorities in all organizations to align the process content with industry-standard methodologies and bring efficiency and productivity gains.
To develop a comprehensive Communication framework, including communication with our consumers and internal communication with the IT SD&O organization.
To use all communication vectors to drive programs and initiatives that promote IT SD&O values adoption and consistency throughout the Global IT SD&O Team: IT SD&O values, Build Space, Empowerment, and Customer Service orientation.
To develop the team under their responsibility: lead performance and objectives and promote the right engagement culture.
Gives to overall process excellence team budget, by providing accurate inputs on potential costs for travel, training, projects, tools, or change of staff.
Who You Are:
You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You consistently apply a business driver and marketplace focus when prioritizing actions. You adjust communication content and style to meet the needs of diverse collaborators. You model and encourage the expression of diverse ideas and opinions empowering your team. You are a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.
For This Role, You Will Need:
University degree or equivalent experience in a related field (IT, Engineering, Communications, Business).
Experience within a Service Delivery and Operations function, Finance function, or General IT.
Proven experience with process Management principles and best practices.
Proficient in English.
Preferred Qualifications that Set You Apart:
A Master’s Degree or MBA – would be considered an advantage.
Experience in working with multiple collaborators at a global level.
Good understanding of the Emerson Infrastructure and its particularities, as well as the processes, procedures, and protocols to be followed in different instances.
Proficiencies in using the MS Office Kit and other internal tools and data management systems (Oracle, My IT, Power BI).
Our Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to build a workplace that is encouraging and exciting.
Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers who share the same interests, promote diversity and inclusion and positively contribute to communities around us.
Requisition ID : 24003825
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.