Job Information
Arkansas Employer Team Leader - Call Center - Bilingual in Little Rock Office in Cleveland, Ohio
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4107588 Company Description
RelateCare is a patient engagement solutions organization that specializes in patient access and clinical communication solutions. The company combines Rigneydolphins excellence in contact center management with Cleveland Clinics expertise in healthcare delivery to provide customized contact center solutions to healthcare organizations. RelateCare\'s services include appointment scheduling, authorizations, referrals, patient outreach, nurse triage, and post-discharge call back programs.
Role Description
This is a full-time on-site role located in Sherwood, AR for a Bilingual Team Leader in a call center. The Team Leader will be responsible for leading a team of call center representatives to ensure high-quality customer service, customer satisfaction, and overall performance metrics. The Team Leader will also participate in the hiring and training of new call center representatives and provide coaching and development for the existing team.
Qualifications
Interpersonal skills, communication, and customer service skills
Analytical skills to identify performance trends and recommend process improvements
Ability to prioritize and manage multiple tasks in a fast-paced environment
Excellent verbal and written communication skills in both Spanish and English
Previous experience in a call center environment and understanding of call center metrics
Bilingual (Spanish and English) language proficiency required
Minimum of 2 years of experience in a call center leadership role
Experience in a healthcare environment is desirable but not necessary.