AMVETS Jobs

This individual will also be responsible for: 1. overseeing and creating technical, training, and reference documentation, 2. Integrating documentation into the policy manual, job aids, video training, release notes, learning and development modules, and other content repositories, and 3. Developing technical communication campaigns to the field, HQ management, and other end-users. The incumbent will be responsible for maintaining a high standard of consistency and efficacy across the abundance of documentation and communications channels along with acting as a point of contact for in depth knowledge of store and organizational operations. Essential Functions Strategy & Planning Work with business stakeholders and provide opportunities for team members to establish relationships with business stakeholders, to ensure system functionality facilitates their goals. Lead team efforts to ensure system functions provide transparency of data and processes. Work with audit, loss prevention, and the business to identify review requirements and steps and document these on the audit scorecard, as required. Liaise between technical and non-technical users to ensure all parties understand all technical and business requirements. Partner with UX to provide recommendations on development to make apps easier to use, reducing the need for instruction and training. Liaise between business units, content development, technology teams, and support teams. Confer with internal teams to establish communications and documentation requirements. Mentor team to study systems, notes, and other data pertinent to operations. Conduct QA tests to prove our function and usability. Review manufacturer trade catalogs, drawings, and other data related to the operation, maintenance, and service of hardware and equipment. Contribute to lifecycle management strategy for all content. Conduct demonstrations, presentations, and training for business stakeholders, end users, and team members. Development & Deployment Assist UX and Change Management in the design, planning, testing, and implementation of POS functionality and other company-specific applications. Partner with UX to advocate for and represent end-users by proposing and implementing initiatives to help guide POS design. Oversee and write straightforward interface text to be integrated into apps. Facilitate the development and execution of communications and training plans for new functionality. Oversee and create effective communications and content according to departmental standards. Develop and maintain content in Madcap for publication to both print and online outputs, including reference guides, one-sheeters, policy and procedure manuals, in-app help, and storyboards. Mentor fellow team members on following departmental standards to create content in MadCap, maintaining homepages, skins, master pages, page layouts, indices, JS function, and search tools. Utilize a variety of media forms to appropriately communicate including documentation, charts, graphics, diagrams, images, and video. Train team on drafting business requirements to inform developers and business stakeholders of user types requested changes, and acceptance criteria. Oversee the creation of instructions and images to detail how hardware and devices are to be assembled, modified, maintained, and/or used. Perform functional and regression testing on all content. Occasionally arrange to distribute print material, including hosting content on OrderExpress. Lead team efforts to script, record, edit, and publish video content. Support learning and development by writing, scripting, and editing training modules for system operations. Facilitate a continuous review of content with team members and business stakeholders to maintain currency and relevancy. Recommend and execute revisions, and changes in scope, format, content, and p