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Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.

https://www.mimsoftware.com/

As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training.

The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Nuclear Medicine experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.

Job Description

What You’ll Do:

• Learn specialized industry-specific software and apply this knowledge to support MIM customers

• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support

• Facilitate training sessions for team members, along with cross-functional teams

• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.

• Ensure customer satisfaction for every step of the customer’s support journey

• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise

• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience

• Contribute to departmental operational improvement initiatives

What You’ll Need:

• A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred

• 3 + years of clinical or medical experience

• CNMT Certification preferred but not required

• Strong written and verbal communication, organizational, and time management skills

• Ability to actively listen and anticipate customer needs with an empathetic mindset

• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues

• Ability to work with a flexible schedule

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with up to a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No