AMVETS Jobs

Make an impact by joining the ServiceSource team where our mission is serving individuals with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Responsible for assisting Interpreting and Deaf Services department manager with development and maintenance of appropriate automated records and documentation for VR staff interpreters and interpreting assignments. This is a Part-Time, Hybrid (in-office and remote) position. Candidate should be located in or around the Clearwater area.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated in the Annual Performance Review.

• Assists with the receiving, reviewing, and tracking of monthly reports

• Assists with coordination of travel, hotels, expense reports and interpreting assignments

• Assists with the development and maintenance of business process automation systems for invoicing and billing of interpreting assignments for data collection and reporting.

• Assists with the instruction of staff on the use of business process automation systems

• Assists with the maintenance of quality assurance, making phone calls, sending quality assurance surveys, and confirmation/follow up emails

  Additional Responsibilities

• Attend community deaf and/or interpreting events on occasion for the purpose of networking

• Assists with the maintenance of demographics and quantitative data of people served

• Assists the staff interpreters and manager with tracking of interpreter CEU credits and keeping necessary certifications up to date

• Assist with maintenance of the VR interpreting assignment database to ensure all monthly and quarterly deliverables are appropriately met

• Report, in writing, any situation that may have any substantial impact on ServiceSource

• Comply with all ServiceSource policies and procedures

• Maintain and demonstrate a positive, professional attitude at the workplace and while representing the organization in the general public.

• Assist the organization with annual and strategic planning

• Review forms and reports, and confer with management and users about format, distribution, purpose, and to identify problems or improvements

• Must maintain strictest confidentiality of information relating to consumer issues and/or assignments

• Attend and participate in staff meetings as well as community committees and councils

• Enter and maintain data in the ServiceSource database accurately and in a timely manner in accordance with the ServiceSource Service Delivery Manual

• Perform other responsibilities as assigned

  Qualifications: Education, Experience, and Certification(s )

• High school diploma or general equivalency diploma (GED) required

• A valid driver’s license and/or access to reliable transportation to perform work-related travel is required. Eligible drivers must have a good motor vehicle record (MVR)

• 1-2 years of general administrative work experience preferred

• Knowledge of and experience with general purpose programming languages required

• Knowledge and understanding of business process automation preferred

• Knowledge and understanding of American Sign Language (ASL) required

• Fluency in American Sign Language (ASL) preferred

  Knowledge, Skills, and Abilities

• Knowledge of American Sign Language and manually coded English

• Knowledge of rules, regulations, policies, and procedures governing VR programs

• Knowledge of federal and state laws that affect the provisions of sign language interpreting services

• Knowledge of the Registry of Interpreters for the Deaf and their Code of Professional Conduct and other professional mandates

• Skill in the use of adaptive technology as used by individuals who are deaf, hard-of-hearing, and DeafBlind

• Skill in the use and development of database systems for the purpose of maintaining VR contractual records

• Ability to establish and maintain effective relationships with others

• Excellent written and verbal communication skills

• Knowledge of general office procedures

• Knowledge and experience in handling office routines including preparing special documents and reports involving confidential information

• Knowledge and experience relative to common office practices and procedures including intermediate computer skills and general office equipment.

• Knowledge and proficiency in the use of Microsoft Office Suite including Excel, Teams, Forms, and Outlook

• Ability to keep accurate records of policies and procedures

• Ability to follow written and oral directions

• Demonstrate the ability to be self-motivated; decision-making, problem-solving, organizational, and time management skills

• Must be well organized and capable of handling multiple responsibilities

• Ability to work with a variety of consumers and professional groups

• Capable of expanding skill-base through appropriate training

• Basic knowledge of the independent living philosophy, movement, disability culture and disability-related issues

• Reading comprehension skills, interpersonal skills, and the ability to function as a team player

• Capable of maintaining strict confidentiality of information relating to consumer files

• Demonstrates interpersonal skills for working with people with disabilities

• Facilitation and presentation skills

  Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

The noise level in the work environment is usually quiet to moderate.

The employee in this position has a hybrid work schedule, where work from home is optional. One day per week in office is required.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

• A generous paid time-off program in which the benefits increase based on your tenure with the company

  ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link:

https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

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