Job Information
CLARKSVILLE ELECTRIC POWER BOARD Technical Support Representative (Part-Time) in Clarksville, Tennessee
EXTERNAL APPLICANTS ONLY
CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. CDE Lightband serves over 85,000 metered homes and businesses with electric service and over 31,000 customers with broadband services over our Fiber to the Premise Network.
We seek energetic, professional, and courteous individuals to join our Broadband Customer Support team part-time as Technical Support Representatives. The ideal candidate is knowledgeable or capable of training in broadband support for phone, internet, and cable
and has a strong drive for exceptional customer experience.
The candidate is required to attend 6 weeks of training, Monday through Friday, between 8:00 a.m. and 5:00 p.m. (based on the training schedule).
Technical Support Representative
Team/Division: Customer Support / Broadband Reports To: Broadband Customer Experience Supervisor
Job Status: Part-Time Work Schedule: Mon-Sun, Open availability
Evenings and Overnight Hours of Operation: 6:00am - MidnightPay Status: Hourly FLSA Status: Non-Exempt
Pay Grade: 5 Created/Updated: July 2017
Job Summary
Incumbents assist customers on all Broadband related issues; provide basic customer support; coordinate information between customers and after-hours personnel for service calls; answer general questions from customers related to CDE Lightband operations. Incumbents should be expected to work rotating schedules as needed to assist in 24 hours, 7 day a week service to customers. This is a part-time position to support the full-time associates.
Essential Duties and Responsibilities
Provide basic customer support for CDE Lightband broadband customers, answer general questions r