Job Information
Oracle Customer Experience Manager in CIUDAD DE MEXICO, Mexico
Job Description
Qualifications
10+ years of Customer Experience Manager experience within Enterprise Software.
Cloud Technical knowledge
Experience within a Service Delivery environment
Executive Sponsorship & Collaboration
A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and improve their Oracle products and services.
Proven ability to be customer-focused, and develop acumen to cultivate and develop lasting customer relations.
Must be a Self Starter who can demonstrate the ability to work autonomously and independently
Previous experience with Oracle Solutions is preferred.
Career Level - IC4
Responsibilities
Main contact for Oracle customers. Manages the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develops and maintains relationships with senior management across lines of business and third parties. Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints. Advises the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures. Assures and improves the quality of the service, and maintains accurate account information. Communicates opportunities for customers to engage with Oracle such as technical events and business seminars. Assists in the renewal of Support contracts, and contributes to pre-sales activities.
Additional Responsibilities:
Main contact for Oracle customers.
Manages the accountability for both cloud services and customers.
Develop and maintain relationships with senior management across lines of business and third parties.
Plan and deploy support activities to ensure effective delivery within agreed budgetary constraints.
Advise the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
Assure and improve the quality of the service, and maintain accurate account information.
Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
About Us
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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