AMVETS Jobs

INFORMATION TECHNOLOGY COORDINATOR

Print (https://www.governmentjobs.com/careers/cincinnati/jobs/newprint/4900302)

Apply



INFORMATION TECHNOLOGY COORDINATOR

Salary

$46,627.50 - $64,206.07 Annually

Location

Ohio 45202, OH

Job Type

Full-time Classified

Job Number

24-01109 (O)

Department

Enterprise Technology Solutions

Opening Date

04/08/2025

Closing Date

4/22/2025 11:59 PM Eastern

• Description

• Benefits

• Questions

General Statement of Duties

This employee performs basic duties in support of one department/division's information technology system by providing support for mainframe applications, system software, local area network (LAN) connections, computer hardware (such as network servers, printers, terminals, and modems), and commercial software packages (such as word processing, spreadsheets, electronic mail, and calendar applications). Performs related duties as required.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:

Computer operating systems, equipment, peripherals, and application packages.

Network troubleshooting techniques.

Basic diagnostic procedures.

Desktop software packages and operating systems.

Principles of effective documentation.

Internet and intranet architecture.

Network security policies, techniques, and procedures.

Licensing Agreement enforcement.

Database management systems, designs, and tools.

Skill to:

Operate personal computers and related hardware.

Troubleshoot hardware and software problems.

Diagnose technical problems and recommend solutions.

Ability to:

Follow written standards and directions.

Prepare concise reports.

Read and understand technical publications, manuals, and documents.

Generate appropriate documentation related to software, networks, and system usage.

Observe, compare, or monitor data to diagnose problems.

Establish priorities for work tasks.

Communicate effectively both orally and in written format.

Establish and maintain effective working relationships with colleagues, clients, and vendors.

Examples of Work Performed:

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Responds to requests from computer users regarding hardware, software, or network connection problems or questions.

Resolves problems or provides "how-to" instructions using a variety of diagnostic software tools, reference manuals, vendors, and on-the-job experience.

Refers the more difficult problems or non-routine questions to a Senior IT Coordinator or Regional Computer Center (RCC) personnel.

Places service calls with RCC, vendors, and coordinates service for the user.

Advises users of the on-going status of their request and places follow-up calls to ensure that satisfactory service was provided.

Assists computer training functions, such as providing feedback to instructors on common problems/questions and recommends training for users.

Reviews records to check for hardware/software inventory, update service calls, and verify or modify user identification records.

Learns the function and operation of new products, systems, or equipment by attending training or through tutorial or self-instruction.

Produces basic statistical or work activity reports by generating computer queries or gather and assembling data.

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Working knowledge of current safety policies, instructions for proper usage, and other procedures and professional practices required for completing job duties.

Identifies unsafe practices and conditions and brings such matters to the attention of the crew leader or supervisor.

Required Education and Experience

If you are an external candidate or plan to meet the qualifications for this position via college/university credit hours, your transcripts must be attached to this application.

OPEN:

Each applicant must have completed a total of 36 quarter credit hours from an accredited college or university of which 18 credit hours must in computer science, information technology, and/or computer programming and 18 quarter credit hours must be in one or more of the following areas: geography, engineering, business administration, public administration, chemistry, mathematics, or a related field.

OR

Each applicant must have completed 18 quarter credit hours from an accredited college or university in computer science, information technology, and/or computer programming and must have one year of professional, paid work experience performing work in computer support and/or troubleshooting.

PROMOTIONAL:

Each applicant must meet the required education and experience of the open requirements.

OR

Each applicant must have four years of experience in computer operations or providing technical computer support for users.

OTHER REQUIREMENTS

Must pass a security clearance check.

MILITARY EDUCATION & EXPERIENCE EVALUATION

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations. Candidates must attach their Joint Services Transcripts evaluated by the American Council on Education (ACE) if they would like military course work to be considered as part of the application review. Please follow the link below for additional information.

https://www.dantes.doded.mil/EducationPrograms/get-credit/creditmilitary.html

Working and Physical Conditions

Environmental Conditions: Indoor environment; exposure to computer screens; work closely with others.

Physical Conditions:Duties require maintaining physical condition necessary for sitting, standing, and walking for prolonged periods of time; moderate lifting and carrying; general manual dexterity.

Probationary Period:

Twelve Months.

Supervision Exercised:

May provide supervision to lower level employees.

HR Contact:gustavo.rodriguez@cincinnati-oh.gov

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day

Martin Luther King Day

President's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Day after Thanksgiving

Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner

Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")

Step-child

Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.

01

I understand and agree that this position requires the following: 1) Ability to obtain and maintain certification by Ohio Law Enforcement Automated Data Systems (LEADS) and FBI NCIC, which requires fingerprinting and criminal background investigation. 2) Ability to work irregular hours and be on call. 3) Ability to obtain a valid driver's license.

• Yes, I understand and agree.

  02

  Which best describes your highest level of education completed?

• High School Diploma or GED

• Some College

• Associates degree

• Bachelors degree

• Masters degree

• Doctoral Degree

• None of the above

  03

  Have you completed a total of at least 36 quarter credit hours from an accredited college or university of which 18 credit hours are in computer science, information technology, and/or computer programming and 18 quarter credit hours are in one or more of the following areas: geography, engineering, business administration, public administration, chemistry, mathematics, or a related field? If "Yes," and seeking to qualify for this position based on educational qualifications, this must be supported by your attached transcripts.

• Yes

• No

  04

  Have you completed at least 18 quarter credit hours from an accredited college or university in computer science, information technology, and/or computer programming and have one year of professional, paid work experience performing work in computer support and/or troubleshooting? If "Yes," and seeking to qualify for this position based on educational qualifications, this must be supported by your attached transcripts.

• Yes

• No

  05

  How many years of paid work experience do you have performing work in computer support, computer operations, and/or troubleshooting?

• None

• Some, less than 1

• At least 1, less than 2

• At least 2, less than 3

• At least 3, less than 4

• At least 4

  06

  If you are an external candidate or plan to meet the qualifications for this position through college credit hours, your transcripts must be attached.

• I understand.

  07

  Which of the following do you have professional experience in? Select all that apply.

• Computer operating systems

• Network troubleshooting

• Network security

• Database management

• Troubleshooting hardware

• Troubleshooting software

• Preparing concise reports

• Reading and understanding technical publications and manuals

• Reviewing records for inventory, service calls, etc.

• Responding to user service requests

• None of the above

  08

  This position performs basic IT systems duties by providing support for applications, system software, local area network connections, computer hardware, and commercial software packages. Please briefly summarize your work experience as it relates to these responsibilities. "See resume'" is not an acceptable response. Otherwise, type "N/A."

  09

  This role focuses on IT support alongside office and administrative responsibilities. Could you briefly outline your experience providing administrative support in a team environment? "See resume'" is not an acceptable response. Otherwise, type "N/A."

  Required Question

Employer

City of Cincinnati

Address

805 Central Avenue Suite 200

Cincinnati, Ohio, 45202

Phone

513-352-2400

Website

http://agency.governmentjobs.com/cincinnati/default.cfm