Job Information
Hilton Concierge Supervisor 礼宾主管 in Chongqing, China
Position Summary 职位概述
1. Greets customers immediately with a friendly and sincere welcome. Responds to inquires with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc., according to individual needs.
诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间，景区景点指南，租车服务及机场接送服务等。
2. Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for customers as requested.
负责接听礼宾部电话，处理客人留言，包裹，邮件及传真。
3. Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.
代客预订店内及店外的餐厅和娱乐场所。为医疗保健，托婴，送花等服务提供协助。
4. Hires ,trains , supervises ,disciplines concierge team member . scheldules team member in accordance with hotel manages department budget , including approval of payroll .
依照酒店人员录用及相关条例应聘，培训，监督，管理礼宾部员工。
5. Creates activities and provides information and support to ensure total guest satisfaction for group clientele . Works with the sales department and attends pre –con meetings .
协助酒店销售部门处理好会议及团队客户的各项需求，提高客户满意度。
What are we looking for?
A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour`s, skills, and values that follow:
• Secondary School education or above.
• At least 1 year in a supervisory level position in Concierge operation.
• Fluent in English to meet business needs.
• Appreciate Hilton culture.
• Good character and ethics.
• Strictly obey the relevant laws and regulations, internal policies and implementations.
• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable.
• Have a strong sense of responsibility and learning ability.
• Hotel management major preferred, but not required.
• Member of the Golden Key Association preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Guest Services, Operations, and Front Office
Title: Concierge Supervisor 礼宾主管
Location: null
Requisition ID: HOT0A4CO
EOE/AA/Disabled/Veterans