Job Information
Copeland International Customer Service Representative in Chihuahua, Mexico
MAIN RESPONSIBILITIES:
Responsible for direct customer contact in all areas regarding product selection, order placement, pricing, complaints, technical help, product returns, expedites, customer deductions, credit and literature requests.
Order Management
Order entry into appropriate plant, generate order acknowledgements, process expedite requests
Process EDI / I-Trade orders, acknowledgments, and invoicing
Prepare and submit proforma invoices for customers without payment terms
Obtain credit card information for credit card/cash in advance customers for accounting to process.
Coordinate with scheduling on all build to order items or large quantity orders
Obtain freight quotes
Prepare export documents
Coordinate with shipping department to ensure customers shipping requirements are maintained.
Customer Communication
Respond to all telephone calls, faxes and emails.
Relay pricing and promotions to customers, sales and manufacturer reps when requested
Notification to customers on promotions, specials, shortages and any other relevant information
Resolve and answer customer inquiries and complaints
Process and mail literature requests
Obtain and submit customer surveys
Process sample / show requests as needed
Interface with other department (credit, marketing, manufacturing, marketing, engineering, QC, repairs, shipping) to insure a high level of customer service
Provide technical product support to customers within scope knowledge, and forward
onto technician or engineering when beyond scope
Warranty and Deductions
Issue returns goods authorizations
Resolve customer deductions and issue credit memos
Customer Set-Up and Maintenance
Maintain ship to locations
Maintain updated customer notes, comments, and pertinent customer information
Maintain UPS shipment notification email addresses
Maintain Acknowledgement notification information
JOB REQUIREMENTS :
EDUCATION: University degree in Administration, International Business or related. Industrial Engineering is also acceptable.
EXPERIENCE: Strong International Customer Service background. Export and Letter of Credits policies knowledge. Computer literacy/knowledge. Superior communication and strong communication and organizational skills. Ability to work under pressure, respecting deadlines and delivering results.
SKILLS : Proficiency in Microsoft Outlook, Word, Excel, Export, L/C Processes and Procedures.
LANGUAGE: >90 % - must possess excellent English comprehension, writing and conversational speaking skills.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
About Copeland
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
No calls or agency requests please.