Job Information

Kemper Insurance Temporary Director, Business Transformation in Chicago, Illinois


Chicago IL


Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.


Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators.

Kemper is building a first in class Transformation Team to support this strategic intent. This role is a great opportunity for the right person who wants to be part of building a new team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers.

Design and implement operating models that enable a business strategy by integrating processes, organization, and technology components. Develop implementation roadmaps and lead initiatives to translate the concepts into reality.


  • Identify, design, and implement functional and business transformation opportunities including centralization, process improvement, organizational restructuring, and digital models

  • Focus on increasing revenues, decreasing cost, optimizing operations, and improving margins in service of driving growth

  • Lead the implementation of new capabilities, processes, and organizational structures

  • Future state definition, operating model design, and implementation

  • Process (re)design and implementation

  • Business direction for IT enablement

  • Establish MI / data analytics / data science support

  • Organizational design, including management structures, skill sets, and staffing models

  • Rollout of new organization, including staff realignments and coordination of hiring efforts

  • Communications and change management, including training design and rollout

  • Provide program management support to transformation initiatives

  • Establishment of long-term roadmaps and sequencing of individual projects

  • Support for day-to-day project team decision-making, including executive escalations

  • Identification and planning for necessary business resources

  • Coordination of rollouts

  • Collaborative partnership with external vendors

  • Combination of direct management and hands-on delivery; expected to implement and oversee the quality of deliverables.


  • Undergraduate degree. MBA preferred

  • 5-7 years of experience in management consulting, preferably with focus in transformation, operations improvement, or business process reengineering

  • Experience leading project teams in the development and implementation of strategic projects

  • Lean, process improvement, or related certifications a plus.

  • Track record of success in operationalizing business strategies, transforming value chain functions, and/or driving cost reduction and growth initiatives

  • Experience developing and implementing a comprehensive Target Operating Model that incorporates process, organization, and technology improvements

  • Experience working with senior executives to develop, define and execute growth or cost reduction strategies at the LOB level

  • Experience conducting quantitative and qualitative analyses of large and complex sets of operational and financial data from multiple sources

  • Demonstration of critical, analytical, and creative thinking and problem solving

  • Ability to work independently or manage parts of larger projects

  • Strong collaboration and teaming skills

  • Effective communication in written and oral formats to various situations and audiences

  • Possess ability to influence others and lead team

  • Ability to work in an ambiguous environment


  • Experience in insurance industry

  • Experience with analytics to evaluate and optimize business processes

  • Ability to travel up to 25% once non-essential travel is normalized


  • Decision Quality – making good and timely decisions that keep the organization moving forward

  • Drives Results – consistently achieves results under difficult circumstances

  • Action Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

  • Collaborates – building partnerships and working collaboratively with others to meet shared objectives

  • Communicates Effectively – develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

  • Values Differences – recognizes the value that different perspectives and cultures bring to the organization

  • Nimble Learning – actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders

*Travel will be required as the business necessitates

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.