Job Information
Stryker Senior Manager, Field Service (Field Based) in Chicago, Illinois
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
The Senior Manager, Field Service is accountable for leadership and management of all aspects of Field Service delivery to deliver world class service, an engaging environment for employees, and value to customers. The Senior Manager, Field Service will also be accountable for creating a positive culture while developing, evolving, and deploying the overall Field Service delivery strategy in partnership with peers across the organization.
Who We Want:
Dedicated Leaders. People who seek out the right business solutions and can influence groups and individuals both with customers as well as internally.
Innovators. People who are open to looking at problems from different angles, continually applying new knowledge to your work, and seeking creative ways to meet challenges.
Achievers. People who thrive in a fast-paced environment and are not afraid to go the extra mile for the good of the team.
Collaborative Partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
What You Will Do:
You will lead leaders and other support roles while ensuring a positive and engaging environment for an organization of 60+ team members with a focus on development and professional growth
Be accountable to departmental financials to drive proper investments and cost savings initiatives.
Create and evolve staffing models, resource plans, and infrastructure investment priorities with the ability to properly demonstrate short and long term ROI.
Influence and engage in strategic activities related to new product development, mergers and acquisitions within the Field Service function.
Manage metrics to measure the growth and performance of the team and authorized service providers
You will champion data analysis to drive insights and decision-making within a rapidly growing business
Constantly analyze, refine, and iterate on internal processes to make them more efficient
Create and evolve a Lean culture while expanding problem solving capabilities within the organization leading to process improvements and value creation.
What You Need:
Bachelor's degree required; Masters degree preferred
10+ years of relevant work experience and people leadership
Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM
Vendor management experience preferred
Experience and/ or certification in LEAN principles preferred.
About Stryker
Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.