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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12715830 Motus\ \ United States\ \

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering proven and secure solutions for every driver that simplify the reimbursement of driving costs and reduce corporate risk exposure. With an unmatched pool of data refined over more than 80 years, Motus is the preferred partner to top Fortune 500 companies and organizations committed to workplace agility.

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.

Position Description:

The Customer Success team is seeking a Senior Customer Success Manager (CSM) to support our Enterprise and Strategic customers throughout their lifecycle with Motus. This team member will serve as a trusted advisor for their assigned customer accounts and provide a strategic layer of operational support through retention and expansion activities. The CSM will develop strong relationships with the customer partners, points of contact, and contract stakeholders, ensure positive engagement with the Motus platform, and drive adoption and success outcomes, ultimately influencing retention, expansion, and advocacy across their book of business.

The CSM will help identify expansion and upsell opportunities for the Sales and Enterprise Account Management teams and proactively lead the renewal process to identify churn risk and opportunities ahead of the renewal date.

This position will primarily support Motuss Managed Mobility Services product line for Enterprise and Strategic accounts, specializing in telecom expense management, device procurement, end-user and admin support, logistics, and overall program management.

*Position Duties: *

Serve as the primary program manager and point of escalation for assigned customer accounts. Providing proactive guidance, recommendations, and strategic actions to mature the overall mobility program.

Build positive relationships with customer stakeholders and administrators, and conduct monthly health checks and business reviews to achieve program results and retention of the customer.

Provide education and coaching to drive product adoption and improve product value for customers, sharing overall benchmarks and best practices for program success.

Build carrier account representative relationships as needed for mobility-related product review/EOL, escalation path, discounts and contract knowledge.

Field customer inquiries and advise on the resolution of any issues that arise, engaging the appropriate internal teams (Product, Ops, Member Services, Customer Care, etc.) as needed to ensure proactive and timely resolution of client issues and Motus-supported messaging for resolution.

Employ a consultative approach in discussions with customers to understand their goals and success measures. Establish a plan to ensure we are meeting the agreed-upon goals.

Develop a full understanding of customer program parameters and process. Improve customer experiences by identifying process improvements, bugs and potential system enhancements.

Be a customer and Motus advocate while assembling customer feedback and reporting requests to Product and Engineering

Think creatively and proactively to identify and resolve customer problems

\<\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI270176514