Job Information
United Airlines Managing Director -Global Catering Operations in Chicago, Illinois
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:
This role is responsible for oversight of vendor catering operations, vendor management, food safety and food production facility development for all UA locations, domestic and international. This role is responsible for adhering to FSMA compliance, and ensuring our vendors meet food safety requirements through regular audits. This role manages and develops positive relationships with catering suppliers and crafts strategic vision of catering operations in partnership with catering suppliers and broader CSI and catering organizations. This role ensures accuracy of service delivery to all clients and close partners with suppliers on development of new state of the art catering operations facility.
Safety and Regulatory
Responsible for creating a safety-based culture and is continuously focused on vendor's safety performance
Oversee the supplier verification and 3rd party hygiene audits ensuring vendors operating policy and procedures, adhere to food safety compliance and regulatory compliance (FDA/TSA/USDA/OSHA)
Oversee security management
Safety and Regulatory
Responsible for creating a safety-based culture and is continuously focused on vendor's safety performance
Oversee the supplier verification and 3rd party hygiene audits ensuring vendors operating policy and procedures, adhere to food safety compliance and regulatory compliance (FDA/TSA/USDA/OSHA)
Oversee security management
Employee Relations
Responsible for creating a healthy culture and employee-focused organization
Leads all people initiatives and responsible for employee satisfaction
Coordinates with Human Resources on HR strategy, initiatives, and projects
Change Management
Serves as a change agent to implement process, technology, and policy changes throughout the catering unit
Drives change management to achieve people and business results
Creates a culture of innovation to improve operations
Strategic Leadership
Provides leadership, vision and strategy in partnership with catering suppliers
Responsible for overall Operational, Safety and Financial targets are met including delay performance, customer satisfaction, employee safety and productivity
Ensures all Regulatory standards met or exceeded
Drives and delivers strong employee satisfaction
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree
15+ years of relevant experience
5+ years in progressive leadership positions
Continuous Improvement experience
Change management experience
Expertise in food production and food manufacturing processes, operations, technologies, and regulatory requirements
Supply chain, inventory, and logistics management
Strong operations and people leadership skills
Financial acumen
Ability to effectively work with all levels of the organization, employees and outside suppliers
Excellent written and verbal communications skills
Strong analytical capability
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
MBA
10+ years of experience with food production, food manufacturing, food service operations, or airline catering
Proven track record or prior experience with leading or playing a key leadership role in a large company, e.g., Fortune 100
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT