Job Information
JPMorgan Chase Loan Servicing Specialist IV in Chicago, Illinois
Join our team and make a difference by providing top-notch service to our clients.
Job Summary: As a Client Service Specialist in our Commercial Banking team, you will handle inbound calls, provide high-quality service, and resolve client inquiries efficiently. You will analyze transactions and documents, maintain product knowledge, and work in a fast-paced environment.
Job Responsibilities:
Handle inbound calls from internal clients with a focus on one-call resolution.
Analyze and interpret transactions, statements, and loan documents.
Maintain a high level of knowledge of our products and services.
Work in a fast-paced, constantly evolving environment.
Multitask and ensure timely delivery of tasks.
Provide client service support on payment and draw requests.
Research accounts and complete servicing forms.
Demonstrate exemplary teamwork skills.
Assist in resolving complex process queries and client complaints.
Understand US banking and regulatory requirements.
Required Qualifications, Capabilities, and Skills:
5 years of contact center or loan servicing experience.
Strong written and verbal communication skills.
Proficient in Microsoft Office suite.
Ability to work independently and as part of a team.
Strong time management and prioritization skills.
Self-driven and eager to learn.
Strong analytical and problem-solving skills.
Ability to use multiple applications simultaneously.
Controls and innovation mindset.
Ability to adapt to changes and handle KPIs.
Preferred Qualifications, Capabilities, and Skills:
- Experience in creating and managing reports for teams and stakeholders.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
Chicago,IL $26.39 - $36.05 / hour