AMVETS Jobs

Description

Robert Half is looking for a Help Desk Analyst II to join our team. If you have a can-do attitude and are looking to be part of a highly motivated team, you'd be great for this position! Can you represent the Service Desk by consulting with 2nd and 3rd level teams to help transition new and changing services? This Service Desk Analyst job might be for you. You might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. You'll mostly be managing complex end-user support issues and providing support to team members by focusing on restoring service to the end users. Another important piece of knowledge you should have as the Help Desk Analyst is how your role relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management, and other processes. It is also important for you to understand how these processes work together to provide superior support and high availability of our business. You will be successful at this Analyst job if you can cover alternative shifts when needed. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a short-term contract / contract opportunity. This Help Desk Analyst II opportunity will be in the Chicago, Illinois area and will be a short-term contract / contract position.

Key responsibilities

• Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

• Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

• Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

• Provide guidance to Tier 1 support and team members

• Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

• This position must facilitate user account management by closing tickets in a timely manner, while upholding customer service standards

• Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  Requirements

  • 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange, and VMware

  • Excellent problem-solving skills

  • Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

  • Lifting experience desired

  • Foundational knowledge in Desktop Support

  • Strong familiarity with Basic Network Troubleshooting

  • Ability to multitask and attention to detail are critical

  • ITIL certification a plus

  • You might be a good fit for this position if you have a combination of superior customer service skills and technical aptitude

  • If you're looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system, and other service-related problems, you might be a good fit for this position

  • Must be able to work independently with minimal supervision

  • Ability to effectively interact, verbally and in writing

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .