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Compass Group, North America Director of Human Resources - Operations - Wrigley Field in Chicago, Illinois

Levy Sector

LOCATION: Wrigley Field, Chicago, IL - Home of the MLB's Chicago Cubs. This baseball stadium will seat up to 41,649 loyal Cubs fans.

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a Director of Human Resources, you will be responsible for overseeing the recruitment, training and engagement of the people who create unforgettable experiences for our guests. The ideal candidate will be an experienced and dynamic Human Resources professional. They will be both a subject matter expert and strategic Human Resources business partner – able to influence at all levels of the business.

Detailed Responsibilities

  • Developing and implementing recruitment/staffing plans for the location in partnership with managers

  • Serve as the ‘voice of the people’ in all senior leadership discussions

  • Ensuring all Levy and legal standards, such as I9 documents, are completed in a timely manner

  • Conducting regular audits to verify compliance with policies and procedures

  • Manages workforce planning to build capability and optimize performance

  • Develops, implements, and supports a retention strategy for a specific partner

  • Overseeing onboarding and orientation training for new team members

  • Leading efforts around employee engagement and retention at the location

  • Coaches team managers to understand business information and the key performance levers

  • Drives incremental improvements to performance using robust analysis and benchmarking

  • Developing and implementing recruitment/staffing plans for the location in partnership with managers

  • Overseeing the timely and accurate completion of all team member timesheets in our ‘MyStaff’ system

  • Ensuring efficient and welcoming employee check-in experience

  • Partnering with the location leadership team to develop and deploy an employee engagement action plan

  • Overseeing employee investigation and progressive discipline procedures

  • Moves between strategic and operational thinking to execute strategy

  • Where applicable, acting as the primary point of contact for union representatives

  • Where applicable, educating and supporting managers in understanding and adhering to the location Collective Bargaining Agreement

  • Ensuring all team member information is accurate and up to date within the location HRIS system

  • Ensuring the timely processing of all unemployment claims

  • Plans the team’s activity to deliver against medium-term objectives

  • Managing team member ‘Speak Up’ and Grievance complaints

  • Ensuring timely completion of all mandatory/compliance-related training, e.g. Preventing Workplace Harassment

  • Working with location leadership to define management succession plan and development

  • Partnering with department leaders to optimize flexible labor scheduling

  • Works in partnership with the Compass Strategic Alliance Group to manage the contract retention

  • Contributes to sales activity for existing or new partners (e.g. supporting proposals, bids, presentations)

  • Supporting managers in completing employee investigations and corrective actions processes

  • Analyze performance data across multiple units to look for operational efficiencies

  • Evaluates/audits working practices to manage risks and drive compliance

  • Shapes and manages change and improvement programs

  • Attend manager meetings to support the overall management and governance of the location

  • Delivering ongoing training and development to the on-site management team

  • Partner with the location/partner HR team to develop joint strategies where appropriate

  • Other duties and responsibilities as assigned

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

  • Medical

  • Dental

  • Vision

  • Life Insurance/ AD

  • Disability Insurance

  • Retirement Plan

  • Flexible Time Off Plan

  • Holiday Time Off (varies by site/state)

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

Req ID: 1020001

Levy Sector

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VIKKI FRITZSCHING

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