Job Information
Hub International Customer Service Representative in Chicago, Illinois
Job Description
About Specialty Program Group:
Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.
Summary of the Role:
A pioneer in insurance technology, Insureon operates the largest online insurance marketplace for small businesses in the U.S. Our proprietary technology platform enables business owners to easily compare and purchase the insurance they need. We also license this platform to select industry participants who are looking to more effectively service their own clients. We are integrated with every major U.S. carrier, manage over $400M in premium annually and are licensed in all 50 states.
We place a high value on having fun at work, personal and company integrity and teamwork, and we believe our success is truly a team sport. We foster a service mentality inside and outside our company and our fast-paced team is driven by results and is energetic about servicing our clients.
We believe that our team members know what work location will enable them to do their best work in serving our customers. As an eCommerce workplace, we have prioritized working as virtual-first and offer access to office space in our Chicago location as a resource to work from instead of a daily workplace.
We are looking for a Digital Customer Service Representative to join our firm. This role is viewed as a developmental position with the objective of obtaining the skills, proficiencies and sustained performance to support our Digital Producers and Account Managers through retaining and servicing the Insureon book of business.
This position is hybrid and can be located anywhere in the US.
Essential Functions and Responsibilities:
Approved State Licenses needed
Review of all bound policies for quality assurance
Process endorsements, certificates of insurance, and sending invoices
Process billing questions for new and renewal policies
Handle non-pay cancellation notices from Carriers to follow up for payments due
Identify cross sell opportunities
Coordinate and monitor account servicing
Ability to work directly with Carriers & within Carrier sites to process billing and endorsements needed for clients
Superior Microsoft Office experience
Strong organizational, customer service orientation & disciplined time management skills
Comfort level with out bound dialing and phone conversations with clients
Insurance experience preferred
Ability to communicate effectively with others via the phone and email
Experience with multi-tasking in a fast-paced environment
Comfort level with working remotely
Other duties may be assigned
Additional or Daily Responsibilities:
Assist the Producers and AM team members to act on alerts in the agency management system
Act as concierge for all clients post bind, answering their billing and servicing questions
1st term only, proactive email sent to clients advising who their Account Manager is with all contact information
Support policy cancellation process
Assist with customer servicing requests from clients by working with internal teams and carrier service centers
Deliver excellent customer service to delight our customers in every online and offline interaction
Have a full understanding of the processes in our agency management system to be able to assist in the post bind process, process endorsements, cancellations, billing questions, LPR’s and Certificates
Successfully be able to prioritize and support for all Producers and Account Managers
Coverage training and utilization of carrier trainings
Support client needs in a timely and well thought out manor to include answering and or making phone calls to clients, billing issues, audit questions, coverage inquiries, certificates of insurance or policy changes
Develop strong communication with Underwriters to build our relationship
Qualifications:
1-2 years of relevant experience.
Familiar with Customer Account Servicing in regulated/financial services experience preferred.
Education/Experience:
High School Degree Required
4 Year Degree Preferred
Computer Skills: Word processing, spreadsheets, email software and other related programs. Proficient at working with 3rd Party or Agency management systems, Various Web Applications, Client or Insureon Agent portals and other related online applications.
Physical Demands or Requirements: This role requires sitting at a workstation for extended periods of time, while working in a dedicated office space in your home environment.
Travel Requirements:
This is a virtual first company and no travel is required to complete the responsibilities of this assignment.
Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $40,000 - $45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
#SPG
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.