Job Information

AccentCare, Inc. Client Service Liaison in Chicago, Illinois

Overview Why You’ll Love Being a Client Service Liaison at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Liaison job When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love in this Client Service Liaison job Join the AccentCare team and apply for this Client Service Liaison opportunity today! Salary: Shift: Monday - Friday Hours: 9am - 5pm Location: South Holland, IL What You Need to Know Client Service Liaison Responsibilities: Ensures all clients receive care as scheduled and authorized, manage the communication to clients and caregivers regarding schedule and service changes and ensures documentation notes are completed and properly entered into the EMR. Responsible for initiating contact with new clients upon notification from the Intake Department. Answer and triage telephone calls coming into the staffing department. Monitor the EMR system and complete daily attendance verification Prepare, monitor, and distribute open case/client coverage report for the Client Service Staffers and Supervisors Communicate scheduling and/or service changes to clients, payors and caregivers as needed Enter coordination notes into the EMR to ensure appropriate documentation occurs. Perform customer service calls. Assist Staffers and Client Service Supervisors as needed. Assists with overflow coverage Responsible for status, scheduling and/or demographic related changes in EMR. Review and respond to the staffing email and voicemail systems to resolve caregiver issues. Perform on-call duties as needed Qualifications Client Service Liaison Qualifications: Previous home health care or home care experience highly desirable High School or GED required Bi-Lingual English/Spanish a plus