Job Information
East Bank Club Assistant Club Manager in Chicago, Illinois
The Assistant Club Manager plays a critical role in supporting the daily operations of the Club and ensuring an exceptional member experience. This role requires strong leadership, attention to detail, effective communication, and a commitment to upholding the Club’s high standards of service, hospitality, and operational excellence.
Key Responsibilities:
Club Operations & Leadership
Provide direct, hands-on oversight of daily Club operations across all departments, ensuring a seamless and elevated experience for members and guests.
Lead by example with professionalism, integrity, and a strong service ethic; serve as the primary leader on duty, empowered to make high-level decisions, including staff suspensions when appropriate.
Ensure all Club areas are clean, safe, and well-maintained; respond to facility and safety concerns with urgency.
Act as first responder to all emergencies, managing situations with calm and confidence.
Communication & Policy Enforcement
Foster open, respectful communication with members, staff, and leadership.
Address member and staff concerns with discretion and thorough follow-up, including investigations and case documentation.
Enforce Club and departmental policies while applying sound judgment in exceptional cases.
Departmental Oversight
Oversee Member Services, Reception, Coat Check, and Gymnasium, including hiring, onboarding, scheduling, payroll, coaching, and performance management. As well as our outsourced partnerships (i.e. Athletico, Car Wash, dry cleaners, parking).
Support all departments with daily operational needs, staffing, policy compliance, and service continuity—includes assistance with Trackman setup, racquet rentals, TV programming, etc.
Manage schedules and provide coverage solutions to maintain consistent service standards.
Member Experience
Act as a knowledgeable concierge across all Club amenities, responding to calls, service issues, and member needs with professionalism and follow-through.
Proactively communicate updates, personalize the member experience, and consistently strive to exceed expectations.
Investigations & Reporting
Manage conflict resolution and incident investigations, including surveillance review, documentation, and follow-up.
Maintain confidentiality and professionalism in all investigative matters.
Support Operations Management as needed with all member suspensions and reinstatements in accordance with Club policy.
Cleanliness & Safety
Lead safety protocols and emergency response; conduct regular walkthroughs to monitor safety, cleanliness, and functionality.
Proactively identify and resolve operational issues impacting the member experience.
Administrative & Operational Support
Maintain essential operational supplies (e.g., first aid, AEDs) and support administrative functions such as payroll, scheduling, supply tracking, invoicing, and reporting.
Ensure proficiency in all Club systems and software; manage reporting related to check-ins, parking, amenity use, and compliance.
Additional Responsibilities
Perform other duties as assigned by the Club Operations Manager or senior leadership.
This description is not all-inclusive and may evolve with Club needs.
Compensation: $60,000 per year
Schedule: Anticipated schedule: 445a to 115p, 5 days per week including one weekend day - Schedule flexibility required
Requirements
Physical Requirements
Ability to stand and walk for extended periods.
Frequent lifting of items weighing up to 25 pounds.
Exposure to various chemicals and fragrances used in spas, salons, locker rooms, housekeeping, laundry, and l areas.
Regularly required to stoop, kneel, and crouch.
Occasional use of a ladder for stock and inventory tasks.
Must be CPR/AED certified or obtain certification within 3 months of hire (training provided by the Club).
Qualifications
Genuine passion for delivering exceptional service and working in the hospitality industry.
Degree in Hospitality, Recreation Management, or a related field preferred.
Experience in a luxury or upscale environment with a strong emphasis on high-touch service is highly desirable.
Collaborative mindset with the ability to thrive in a dynamic, team-oriented environment.
Strategic thinker with strong problem-solving skills and the ability to respond quickly and effectively to challenges.
Skilled at managing multiple priorities, remaining composed under pressure, and performing in a fast-paced setting.
Excellent organizational skills with strong written and verbal communication abilities. Must be proficient in English.
Quick to learn new software systems; proficiency in Microsoft Office Suite is required.
Benefits
Time Off & Retirement
Paid Time Off
401(k) with company match up to 3%
Value Sharing (Profit sharing)
Holiday Bonus
Paid Parental Leave
Health & Wellness:
Comprehensive health, vision, and dental insurance
HSA and FSA enrollment options
Short- & Long-Term Disability options
Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
Long-Term Care options: Coverage up to 50% of annual income
Accident and Critical Illness Insurance
EAP (Employee Assistance Program)
Pet Insurance through MetLife
Employee Perks:
Free workout privileges
Employee discounts in the Pro Shop, Spa & Salon services and in the Market
Parking and transit benefits (pre-tax deduction)
Access to Tickets at Work discounts
Tuition reimbursement
Diversity, Inclusion, and Belonging Matters:
East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.