Job Information
Lumen Director Program Management in Cheyenne, Wyoming
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Director, Public Sector Program Management is responsible for aligning the people, processes, measurements, standards, and efforts across all Lumen customer lifecycle management phases, and has overall accountability to the Public Sector Program Management office for administering contract deliverables in compliance with awarded State, Local and Education (SLED) contract terms and conditions as well as meet Service Level Agreement (SLAs) deliverables in timely and accurate manner. The SLED PMO Director is responsible for strategic level planning and execution of Lumen’s managed SLED programs and executes multiple simultaneous activities in project management (technical and non-technical), contract performance management, compliance and regulatory oversight, financial program control, and continuous improvement, with significant customer and Lumen management coordination and interaction required to successfully direct SLED contract performance.
The Main Responsibilities
Directs activities of a department combining several disciplines or one discipline that is highly specialized and/or technically complex. Responsibility for the strategic long-term goals or is required to integrate diverse functions into a cohesive unit.
Participates in the development of corporate-wide and/or business unit strategic plans and policies, by providing direction to peer directors and managers to achieve business objectives
Plans, integrates, and directs cross-functional customer engagements at all levels by non-sales and sales teams to grow the business and ensure customer satisfaction; responsible for a holistic approach to the development of program solutions and process, enabling and equipping innovation.
Develop instrumentation approach for the business to assess performance vs. targets, refine strategic vision and identify additional areas for improvement, including all key leading indicators from a financial and operational perspective; provide analysis and implement actions on metrics to enhance productivity
Directs development and implementation of process improvements to ensure efficient Task Order and scope of work management meeting terms and conditions of the underlying customer contract.
Develops contract driven methodologies, procedures, and systems to produce reporting deliverables in compliance with state contract requirements.
Address key issues in organizing teams and determine methods for working with executive management, customers, and project stakeholders to foster effective communications on programs and/or projects
Develops and oversees a personnel development plan that ensures team members maintain and expand technical knowledge and skill sets
Develops contract negotiation strategies and participates in negotiations at the senior leader level.
Leads, directs, and approves Program Management Organization (PMO) contributions to contract and project proposals that cover the complete spectrum of the Lumen portfolio of products and services.
Motivate, coach, and develop program management individual contributors and managers, resolve organizational conflict, and provide positive recognition and feedback to employees and ecosystem partners.
What We Look For in a Candidate
Bachelors degree or equivalent education and experience. Typically with 8 - 10 years related experience and 3+ years experience at manager level; preferred focus in Program/Project, contract compliance, deliverables/operations management, and/or managing large complex programs.
Advanced technical knowledge and / or span of control. Position is either deep in content or broad in scope. May require integration of multiple functional specialties.
Full life-cycle development, a demonstrated ability to provide guidance and direction, proven experience in management and control of funds and resources, with demonstrated ability to manage multiple, concurrent ecosystem tasks.
Strong written and verbal communication, persuasion, and analytical problem-solving skills. Proficiency using Microsoft Office applications (Excel, Word, SharePoint, Project, and PowerPoint) required.
Ability to build and maintain a constructive team spirit where team members are committed to the goals and objectives of the organization.
Proven ability to form and develop teams to achieve cooperation and synergy in a matrixed environment.
Evidence of ability to shape teams with a commitment to company core values that outperform expectations with respect to assigned goals and objectives.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
#LI-EL1
Requisition #: 338157
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
05/12/2025