Job Information
LEGOLAND Customer Services Team Leader in Chessington, United Kingdom
What you'll bring to the team
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey KT9 2NE
Hours: Fixed term contract to November 2025. Full time hours across weekdays and weekends
Advert closing date: Tuesday 20th May 2025
Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.
COME & JOIN BRITAINS WILDEST ADVENTURE!
Here at Chessington World of Adventures the 2025 Season is in full swing and we are looking for a Customer Services Team Leader to join the team!
In this role, you'll lead a team of Customer Services Hosts, ensuring every guest interaction, whether through call, email, live chat, or other channels, exceeds expectations. You'll be a key player in driving outstanding service while staying true to our Merlin Values.
As a leader and coach, you'll guide the team to deliver excellent guest service across all communication channels, stepping in as a point of escalation for any queries. You'll track team performance against customer satisfaction goals and KPIs, offering daily feedback to maintain high standards. Additionally, you'll analyse guest feedback trends and develop action plans to drive continuous improvement.
This is a seasonal role
Qualifications & Experience
Previous experience in a customer service role is preferred
Strong written and verbal communication skills
Excellent time management, with the ability to prioritise
Familiarity with systems such as Accesso, Avius, and Call Centre platforms
Proficient in computer usage, with a particular focus on Microsoft Excel
A genuine passion for providing outstanding guest service
The ability to motivate, inspire, and lead a team, ensuring performance exceeds expectations
Exceptional communication skills, with the ability to manage escalations and resolve issues efficiently
Benefits
An hourly rate of £12.58
Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
Ongoing training and development opportunities
Plus, many more…
Pay Range
GBP £12.58/Hr.
Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/8543/customer-services-team-leader/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
Connect With Us!
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-County-City) UK-Surrey-Chessington
Job ID 2025-8543
Employment Type Guaranteed Hours (MGH)
Offer/Contract Type Fixed End Date/Seasonal
Location Name Chessington World of Adventures Resort