Job Information
Canon USA & Affiliates Executive Response Supervisor in Chesapeake, Virginia
About the Role
Join Team Canon as a Customer Relations Supervisor, where you will play a pivotal role in leading our Customer Relations team. You’ll oversee fraud research, escalated customer concerns, and performance management while ensuring exceptional service delivery.
If you're a strategic problem-solver and mentor with a passion for customer advocacy, this is your opportunity to lead with confidence and care. Take the next step in your career—apply today and become a key part of Team Canon!
Why Join Us
Be a Leader– Shape a high-performing team and drive customer satisfaction.
Growth & Development– Expand your expertise in a leadership role with a global brand.
Impact Matters– Make a difference in resolving critical customer concerns.
What We Offer
Flexibility & Work-Life Balance– Enjoy a hybrid work style in Chesapeake, VA
Comprehensive Benefits– Medical, vision, dental, life insurance, and disability
Generous Time Off– Paid personal, vacation, and sick leave, plus company-paid holidays
Financial Well-Being– 401(k) with company match and tuition reimbursement
Perks & Discounts– Employee assistance program and exclusive company discounts
Career Growth & Development– Work with cutting-edge tools and expand your expertise in customer relations
Your Impact
Resolve Escalations & Enhance Customer Satisfaction
Handle complex, high-level customer escalations with professionalism and confidence
Represent the company with a customer-first mindset, delivering tailored solutions and ensuring positive resolutions
Drive Operational Excellence
Oversee quality performance standards to maintain high service levels and customer satisfaction
Proactively address call flow issues, ensuring seamless customer experiences
Monitor and manage schedule adherence, ensuring proper work and break schedules
Lead & Motivate Your Team
Provide coaching, counseling, feedback, and motivation to drive team success
Ensure team members are up to date on company policies and procedures
Conduct employee performance reviews and set measurable performance goals
About You: The Skills & Expertise You Bring
Associate degree or equivalent post-secondary education (college, technical school, or business school)
1–2 years of customer service experience—call center or customer relations experience preferred
High level of professionalism, customer service excellence, and multitasking
Strong verbal and written communication with excellent organizational abilities
Proven leadership, coaching, and team motivation skills
Exceptional decision-making skills to handle escalations and service recovery situations
Ability to analyze customer pain points and suggest process improvements
Proficiency in CRM software, MS Office Suite, and PeopleSoft
Familiarity with ticketing systems, call center technology, and reporting tools
Company Overview
Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon’s policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Canon ITS is a tobacco-free work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law,click here (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
#CITS
Workstyle Description
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM21
Location US-VA-Chesapeake
Company Canon Info Technology Services
Requisition ID 32829 Category Customer Service/Support Position Type Full-Time Workstyle Hybrid
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.