Job Information
Iron Mountain Supervisor-Digital Operations in Chennai, India
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Location: Chennai
Experience: 5+ years in a managerial role
Industry Preference: Banking, Insurance, BPO, Back Office
Education: Bachelor's Degree (MBA preferred)
Job Overview:
We are looking for an experienced Assistant Manager to oversee operations, drive team performance, and ensure seamless business delivery. The ideal candidate should have experience managing 80-100 associates with at least 5-6 Team Leaders reporting and a strong background in process management, workforce planning, and digital solutions projects .
Key Responsibilities:
Team Leadership & Performance Management:
Oversee a team of 80-100 associates, with direct reporting from 5-6 Team Leaders.
Conduct daily/weekly reviews with Team Leaders and monitor process-level performance.
Drive motivation and ensure high engagement levels among staff.
Operational Management:
Develop, implement, and review operational policies and procedures.
Ensure adequate backups and planned leaves to maintain seamless business continuity.
Manage workforce planning, scheduling, attrition, and absence management.
Conduct associate-level interviews to ensure required staffing per business needs.
Training & Development:
Facilitate ongoing training, cross-training projects, and process upgrades.
Deputize staff for product-related training and career development.
Process Optimization & Quality Assurance:
Identify process improvement opportunities, create SOPs, and manage process maps.
Conduct system audits, monitor quality assurance, and implement problem resolution strategies.
Work closely with IT to troubleshoot and resolve technical issues.
Client & Financial Management:
Build and maintain strong client relationships.
Ensure timely completion of client/vendor billing and financial tasks.
Contribute to Annual Operating Plans (AOP), GP optimization, and project costing.
Reporting & Data Management:
Utilize MS Excel, PowerPoint, Google Sheets, Google Docs, and Google Data Studio for MIS reporting.
Track key performance indicators (KPIs) and generate analytical reports.
Key Skills & Qualifications:
Strong people management skills with experience handling large teams.
Excellent communication & presentation skills for client and internal interactions.
Expertise in process improvement, workforce planning, and team motivation.
Proficiency in MS Excel, PowerPoint, and Google Suite (Sheets, Docs, Data Studio).
Ability to work extended hours, six-day workweeks, and weekends as per business needs.
Willingness to travel to different sites/locations as required.
Technical proficiency to collaborate with IT for process/system enhancements.
Interested candidates can share their resumes with runa.singha@ironmountain.com or apply for the role here.
Thanks and regards,
TA Team
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0086397