Job Information
Amazon Operation Manager, Import/Export in Chengdu, China
Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.
Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers.
Key job responsibilities
Primary task
People Management
Leading and developing an operation team; responsible for the overall performance management, coordination and evaluation of the team
Coaching team members to deliver high performance and mentoring employees with high growth potential.
Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training, planning and assigning work, reviewing employee performance, and conflict resolving.
Communicating policies to associates as the primary information source for staff, effectively managing various talent cases.
Ensuring team behavior compliance and implementing corrective action.
Business Management
Managing team SLAs (Service Level Agreements), quality, productivity and leading the team to meet the goal.
Leading the team to drive seller/vendor experience.
Trouble shooting the problems/escalations raised by the team member, assisting them to resolve the issues.
Driving process improvement and continuous improvement culture through ‘kaizen’ and lean projects
Co-wrokring with other partner teams such as Sales team, Tech team, Finance team and PM team etc. to ensure exception resolved and project managed.
Any Add-hoc task assigned by leaders.
We are open to hiring candidates to work out of one of the following locations:
Chengdu, 51, CHN
Basic Qualifications
University graduation with more than 5 years working experiences of international forwarding
Good understanding of International transportation practice
Proficient written and oral communication skills in both English and Chinese
Experienced in team management
Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to detail, and work as a team member
Strong data skill and analysis
Preferred Qualifications
Quick and keen learner
Good project management skill
Customer oriented mindset
Trade lane knowledge of CN-US / EU / JP / AU
Strong data skill and analysis
Experience with training others.