Job Information
ServiceNow, Inc. Sr. Manager, Global People Operations PMO in Charlotte, North Carolina
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
As a Sr. Manager in our Global People Operations PMO, you will play a crucial role in driving project management excellence and ensuring the successful delivery of strategic and cross functional projects across the Global People organization. This role requires a strong, dynamic leader who will provide guidance, support, and leadership to project managers and business partners.
What you get to do in this role
Project Portfolio Management
Develop and maintain a comprehensive project portfolio, including project charters, project plans and resource allocations.
Develop and implement project management standards, methodologies, and best practices
Prioritize projects based on strategic objectives, resource availability and business impact
Regularly review the project portfolio and make recommendations for optimization and resource reallocation
Partner with Portfolio Governance Manager to provide input into the annual operating plan (AOP) and confirm project management support alignment
Project Management Oversight
Provide oversight and guidance to project managers throughout the project lifecycle
Review project plans, deliverables, and performance metrics to ensure alignment with project objectives
Assist Project Managers to identify and resolve project issues, risks and conflicts
Resource Management
Manage project resource allocation and capacity planning
Optimize resource utilization across projects to maximize efficiency and productivity
Partner with Portfolio Governance Manager and COE leaders to align project management resources according to required skills and expertise
Stakeholder Management
Develop and maintain relationships with key stakeholders, including GP executives, project sponsors and cross functional teams
Support escalation of risks and issues to stakeholders, ensuring transparency and alignment
Facilitate decision-making and issue resolution among stakeholders
Project Portfolio Performance Monitoring and Reporting
Establish and maintain project management metrics and KPIs to monitor performance and project delivery
Prepare status reports and executive summaries as needed
Review post-project lessons learned to identify opportunities for improvement
Training and Development
Develop and deliver project management training programs, workshops, and resources for project managers
Mentor and coach project managers to enhance their project management skills and capabilities
Foster a culture of learning, development, collaboration, and innovation within the PMO
Facilitate the integration of project management best practices into the GP organizational culture
To be successful in this role, you have:
Bachelor’s degree in business administration, project management or a related field
Project Management Professional (PMP) certification or equivalent
Proven experience in project management, with at least 5 years’ experience in a leadership or manager role within a PMO
In-depth knowledge of project management methodologies, tools, and techniques
Strong leadership, communication, and interpersonal skills
Experience in resource management, capacity planning and project portfolio management
Excellent problem solving, decision making and conflict resolution abilities
Ability to manage multiple projects and priorities in a fast-paced environment
Proficiency in project management software (e.g., Microsoft Project, etc.)
Experience using ServiceNow’s Project Portfolio Management (PPM) and Strategic Portfolio Management (SPM) platform is highly desired
Familiar with Agile, Scrum development methodologies
Experience with change management methodologies and tools highly desired
Knowledge of Lean / Six Sigma or other process improvement methodologies
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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